Branch & Insurance Specialist

Branch & Insurance Specialist

If you are a career‑mandined, service‑driven professional looking to join a fast‑paced organization then you have come to the right place. This is an exciting entry level position in our branch network and ideal for candidates interested in working in a teamwork environment and interfacing with AAA members by providing insurance and membership services support.

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross‑selling goals.
• Be given opportunities to advance with skills‑based pay increases, quarterly bonuses, and career growth (90% of our managers are promoted from within).
• Be eligible for a competitive benefits package, including paid volunteer time and a pension plan.
• Provide exceptional service to members in the branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.

• Prior experience in insurance, retail sales, banking or a similar customer service/sales environment.
• Advanced customer service skills.
• Ability to work overtime, including Saturdays.
• Proficiency with Microsoft Office basics.
• Proven ability to exceed assigned sales or service quality goals.
• Excellent communication, interpersonal and organizational skills.
• Adaptability to change and ability to meet deadlines.
• High School diploma or GED.
• Successful completion of background check and drug screening.
• Ability to navigate Windows, Outlook, Word, and the Internet.
• Strong verbal and written communication skills.
• Experience in customer service environment is helpful.
• Ability to exceed assigned service quality goals.

• Health coverage for medical, dental, vision.
• 401(K) savings plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more).

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.