Career Center Consultant – Multiple Limited Period Vacancies

• Serve as the primary case manager for applicants throughout the CSSP eligibility and enrollment process
• Review applications and supporting documentation, interpret program statutes, rules, policies, and procedures, and make independent eligibility determinations
• Communicate with applicants by phone, email, Microsoft Teams, and electronic messaging to explain requirements, request documentation, answer questions, and communicate decisions
• Provide individualized career coaching to identify education and training pathways aligned with participants’ interests, skills, experience, and goals
• Develop comprehensive employment and training plans, identify barriers, and connect participants with education providers, supportive services, and community resources
• Maintain accurate, timely, and confidential electronic case records
• Monitor caseloads and application timelines for timely processing and program compliance
• Collaborate with Career Center staff, education and training providers, and community partners
• Use electronic case management systems, Microsoft Teams, Outlook, Word, Excel, and other technology platforms
• Participate in continuous quality improvement efforts to promote consistent CSSP policy application and program effectiveness

• Ability to interpret and apply statutes, regulations, policies, and procedures with consistency and sound judgment
• Strong career counseling, interviewing, and customer service skills
• Ability to analyze complex information and make accurate eligibility determinations
• Excellent organizational skills with ability to manage multiple cases and competing priorities
• Strong written and verbal communication skills
• Experience using electronic case management systems and Microsoft Office applications
• Ability to build rapport with participants from diverse backgrounds while maintaining professionalism, confidentiality, and impartiality
• Competency in interpersonal skills, customer/quality skills, accountability skills, and planning/organization skills
• Education or work experience in career guidance and planning or related vocational experience preferred
• Experience in case management preferred
• Experience using virtual communications platforms such as MS Teams and Zoom preferred
• Bilingual or multi-lingual skills in English plus Arabic, French, Khmer, Portuguese, Somali, Spanish, or Vietnamese preferred
• Currently not eligible for visa sponsorship or STEM OPT extensions

Demonstrates expertise in case management, including eligibility determination, career coaching, and the use of electronic case management systems. Strong communication and organizational skills are essential for managing diverse participant needs and maintaining program compliance.

• Case Management
• Career Counseling
• Eligibility Determination
• Electronic Case Management Systems
• Bilingual Communication

• Eligibility Determination
• Career Coaching
• Case Management
• Data Analysis
• Program Compliance

• Customer Service
• Interpersonal Skills
• Organizational Skills
• Communication Skills
• Professionalism

• CSSP
• Career Guidance
• Vocational Experience
• Quality Improvement
• Community Resources

• Microsoft Teams
• Microsoft Office
• Electronic Case Management Systems
• Outlook
• Excel