Quality Assurance Caseworker

Department of Health and Human Services (DHHS) Human Services Caseworker Opening Date:
September 3, 2026 Closing Date:
September 17, 2026 Job Class Code: 5069 Grade: 22 (04) Salary: $25.68 - $34.65 per hour
* * Pay includes a $3.00/hour stipend. An additional $1.00/hour stipend is available with a relevant Master's degree.
* Starting pay for new employees hired into this position is $27.73 per hour. Position Number:

Location:

Bangor (this position will require travel throughout Penobscot, Piscataquis, Washington, and Hancock counties with on-site visits.) This position is a full-time position located in Bangor, ME. This opportunity allows partial telework with management approval. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

• Conduct comprehensive reviews of client case files to ensure compliance with state, federal, and agency regulations, policies and best practice.
• Extensive documentation audited for accuracy, completeness, timeliness.
• Analyze trends and patterns to identify issues or areas for improvement.
• Track performance indicators and outcomes to ensure program safety and compliance.
• Prepare corrective action plans and follow up to ensure compliance.
• Provide coaching, guidance, and technical assistance to agencies on policy interpretation and documentation standards.
• Serve as a resource for best practices and process clarification.
• Provide detailed reports and findings regarding issues and areas in need of improvement.
• Collaborate with supervisors, program managers, and multidisciplinary teams to address quality concerns.
• Participate in staff meetings and policy review discussions.
• Safeguard client confidentiality and sensitive information while ensuring services support client safety, well-being and rights.
• Conduct onsite reviews of agencies to evaluate compliance with federal regulations and licensing standards. Assess case records, service delivery practices and operational procedures to ensure quality, safety, and effectiveness of services.
• Facilitate meetings with provider agencies to review quality assurance benchmarks.
• Communicate with provider agencies on a quarterly basis reviewing data related to reportable event compliance.
• Community outreach and education when applicable.

• Advocating for and coordinating provision of services including reviewing, analyzing, and documenting person-centered plans.
• Maintaining accurate case records of assessments, activities, and plans; writing summaries, reports, letters, and memos.
• Collaborating with Adult Protective Services and Crisis Prevention/Intervention Services when necessary to stabilize and secure emergency needs.
• Analyzing data and preparing reports for quality outcomes.
• Utilizing the QA Sharepoint database keeping it updated with required documentation.
• Presenting data reports to assigned agencies on a quarterly basis.

• In order to qualify, you must have a Bachelors Degree from an accredited educational institution in Social Work/Social Welfare; OR a Bachelors Degree in a related social service/social welfare/social work area which includes at least 12 courses in behavioral science, social science, or social work; AND must have or be eligible for conditional or full licensure as a Licensed Social Worker (LSW) as determined by the Maine State Board of Social Worker Licensure.
  
  Please submit a copy of your transcripts with your application materials. Applications without transcripts will be deemed incomplete and not processed.
• The background of well-qualified candidates will include experience in program and quality improvement, familiarity with Maine Care, and coaching and technical assistance. Please describe this experience in your cover letter.

Applicants must have or be eligible for conditional or full licensure at the Licensed Social Worker (LSW) level as issued by the Maine State Board of Social Worker Licensure. An LSW requires an earned BA/BS in social work/social welfare. An LSW‑Conditional requires an earned BA/BS in a field related to social work/social welfare. Possession of a valid ClassC Maine Motor Vehicle Operator's License.

* Chapter
10 of the Maine State Board of Social Worker Licensure regulations defines a field related to social work or social welfare as including but not limited to: “behavioral science, social and behavioral sciences, childhood development, education, human development, mental health and human services,…