PUBLIC SAFETY Dispatcher - ENTRY LEVEL; Pre - POST Entry Level Dispatcher Selection Test Battery

Description

Do you enjoy working with a diverse group of people? Do you enjoy serving the public? Do you enjoy being part of a team committed to serving the needs of others?

The City of Banning is seeking qualified candidates to fill vacancies for a Public Safety Dispatcher.

Applications without a valid typing certificate of 40 words per minute will not be considered. All applicants must submit a valid WPM verification certificate dated within the last 12 months.

Under general supervision, the dispatcher receives emergency and non‑emergency calls for Police service and dispatches appropriate units to assist the public.

• Enjoy working in a diverse environment
• Have excellent people skills
• Be a self‑starter, flexible, reliable, detail‑oriented, ethical, and trustworthy
• Be compassionate, courteous, helpful, open‑minded, and professional when dealing with the public
• Love and serve their community and team members

The City of Banning is located in the San Gorgonio Pass area of Southern California. The community of over 30,000 people is diverse with income levels slightly lower than other areas of Riverside County. Growth and development is occurring rapidly, creating new jobs, increasing the population and raising income levels. The City provides competitive salaries, outstanding benefits and professional growth opportunities.

• Customer Service Excellence:
  We excel by staying responsive, flexible, patient, and professional.
• Integrity:
  We are ethical, accountable and compliant with our responsibility to the public and community.
• Teamwork:
  We work together, maintain great communication and respect, and foster a fun atmosphere.
• Yes‑Minded:
  We recognize diversity and maintain a positive attitude to serve the community safely and responsibly.

The following duties are not intended to be a comprehensive list of all duties performed.

• Undertakes and provides law‑enforcement radio dispatch and information support services assessing caller needs and dispatching appropriate units.
• Answers, identifies and prioritizes emergency and non‑emergency calls.
• Assesses, analyzes, evaluates and processes emergency and routine requests for law enforcement, medical, and related services.
• Tracks location and availability of responders.
• Maintains contact with situations and individuals involved.
• Conducts periodic status checks of officers and others dispatched to calls.
• Accesses local, state, and national databases, researches information, and responds to data requests.
• Updates and maintains files and records.
• Logs calls into electronic and/or manual recording systems.
• Operates a computer to maintain information and data.
• Performs other duties as assigned.

• Applicable City, County, State and Federal statutes, rules, regulations, ordinances, codes, and administrative orders.
• City and Department policies and procedures.
• Radio operation methods and techniques.
• Principles of file and records management.
• Computer‑aided dispatch systems.
• Reading, interpreting, and applying statutes and regulations.
• Assessing and prioritizing multiple tasks and projects.
• Working within deadlines.
• Implementing solutions to complex problems.
• Maintaining effective working relationships with staff, visitors, and the public.

Minimum Qualifications:

High school diploma or GED and one year of customer service or secretarial experience. Preferred: emergency services dispatching experience, law‑enforcement agency experience, or completion of a POST Dispatcher training course. Typing qualification of 40 WPM required.

• Valid California Class C Driver’s License. Must be willing to work varying hours, rotating shifts, weekends, and holidays.
• Comprehensive background investigation, polygraph exam and psychological evaluation required.
• State of California POST Dispatcher Certificate, obtained within 12 months of hire.

Work schedule includes weekends, weekdays, evenings, and holidays. Office work is busy and public‑service oriented with occasional interruptions. Noise level is usually quiet in the office and…