Public Safety Dispatcher - Lateral

Public Safety Dispatcher – City of Banning

Do you enjoy working with a diverse group of people? Do you enjoy serving the public? Do you enjoy being part of a team committed to serving the needs of others?

The City of Banning is seeking qualified candidates to fill the vacancy for a Public Safety Dispatcher.

Applications without a valid WPM certificate will not be considered.

Applications without the State of California Police Officer Standards and Training (POST) Dispatcher Certificate will not be considered.

Typing Certificate: 40 NET words per minute; a WPM verification certificate dated within the last 12 months must be submitted.

POST Certificate:
State of California Police Officer Standards and Training (POST) Dispatcher Certificate, submitted with application.

Under general supervision, performs duties associated with receiving emergency and non‑emergency calls for Police service and dispatching appropriate units to assist the public.

• Enjoy working in a diverse environment
• Have excellent people skills
• Be a self‑starter, flexible, reliable, detail‑oriented, ethical, and trustworthy
• Be compassionate, courteous, friendly, helpful, understanding, open‑minded, professional, and fair when dealing with the public
• Love and serve their community as well as members of their team

Under general supervision, performs duties associated with receiving emergency and non‑emergency calls for Police service and dispatching appropriate units to assist the public.

The City of Banning is located in the San Gorgonio Pass area of Southern California. The community of over 30,000 people is diverse with income levels slightly lower than other areas of Riverside County. However, growth and development is occurring rapidly, which will create new jobs, increase the population and raise income levels. Our employees are the most important asset in preserving our proud history, creating a prosperous tomorrow, and in responding to the community’s needs.

The City provides competitive salaries, outstanding benefits and professional growth opportunities.

The City of Banning promotes and supports a high quality of life that ensures a safe and friendly environment, fosters new opportunities and provides responsible, fair treatment to all and is the pride of its citizens.

• Customer Service Excellence:
  We excel in what we do by staying responsive, flexible, patient, effective, and professional.
• Integrity:
  We are ethical, accountable and compliant with our responsibility to the public and community.
• Teamwork:
  We work together and maintain great communication and respect and foster a fun and enjoyable atmosphere to take pleasure in what we do.
• Yes‑Minded:
  We recognize diversity and maintain a positive attitude to do all we can to serve the community in the safest and most responsible manner.

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. They provide a representative summary of the major duties and responsibilities.

• Undertake and provide a variety of law‑enforcement radio‑dispatch and information support services associated with assessing caller needs, dispatching law‑enforcement, medical and/or other public safety services required specific to the need identified.
• Answer, identify and prioritize emergency and non‑emergency calls and requests for service.
• Assess, analyze, evaluate and process emergency and/or routine requests for law‑enforcement, medical and/or related services/assistance.
• Track location and availability of law‑enforcement and other service responders.
• Monitor and maintain contact with situation and individuals involved.
• Conduct regular and periodic checks regarding status of officers and others dispatched to calls.
• Access a variety of local, state and/or national databases, research information and respond to requests for data and information.
• Update and maintain a variety of files and records.
• Log calls and related information into electronic and/or manual…