PUBLIC SAFETY Dispatcher - ENTRY LEVEL; Complete POST Entry Level Dispatcher Selection Test Battery

Do you enjoy working with a diverse group of people? Do you enjoy serving the public? Do you enjoy being part of a team committed to serving the needs of others?

The City of Banning is seeking qualified candidates to fill vacancies for a Public Safety Dispatcher.

• TYPING CERTIFICATE: 40 NET words per minute;
  All applicants must demonstrate the ability to type a minimum of 40 words per minute (WPM). A WPM verification certificate dated within the last 12 months must be submitted with your application. Applications without a valid WPM certificate will not be considered.
• POST: Supporting documentation of a 50 T-score for POST Entry Level Dispatcher Selection Test Battery dated within last 12 months must be submitted with application. Applications without supporting documentation of a POST 50 T-score for POST Entry Level Dispatcher Selection will not be considered.

Under general supervision, performs duties associated with receiving emergency and non-emergency calls for Police service and dispatching appropriate units to assist the public.

• Enjoy working in a diverse environment
• Have excellent people skills
• Be a self-starter, flexible, reliable, detail oriented, ethical, and trustworthy
• Be compassionate, courteous, friendly, helpful, understanding, open minded, professional and fair when dealing with the public
• Love and serve their community as well as members of their team

Under general supervision, performs duties associated with receiving emergency and non-emergency calls for Police service and dispatching appropriate units to assist the public.

The City of Banning is located in the San Gorgonio Pass area of Southern California. The community of over 30,000 people is diverse with income levels slightly lower than other areas of Riverside County. However, growth and development is occurring rapidly, which will create new jobs, increase the population and raise income levels. Our employees are the most important asset in preserving our Proud History, Creating a Prosperous Tomorrow, and in responding to the community’s needs.

The City provides competitive salaries, outstanding benefits and professional growth opportunities.

The City of Banning promotes and supports a high quality of life that ensures a safe and friendly environment, fosters new opportunities and provides responsible, fair treatment to all and is the pride of its citizens.

• Customer Service Excellence: We excel in what we do by staying responsive, flexible, patient, effective, and professional.
• Integrity: We are ethical, accountable and compliant with our responsibility to the public and community.
• Teamwork: We work together and maintain great communication and respect and foster a fun and enjoyable atmosphere to take pleasure in what we do.
• Yes-Minded: We recognize diversity and maintain a positive attitude to do all we can to serve the community in the safest and most responsible manner.

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Representative duties:

• Undertakes and provides a variety of law enforcement radio-dispatch and information support services associated with assessing caller needs, dispatching law enforcement, medical and/or other public safety services required specific to the need identified.
• Answers, identifies and prioritizes emergency and non-emergency calls and requests for service.
• Assesses, analyzes, evaluates and processes emergency and/or routine requests for law enforcement, medical and/or related services/assistance.
• Tracks location and availability of law enforcement and other service responders.
• Monitors and maintains contact with situation and individuals involved.
• Conducts regular and periodic checks regarding status of officers and others dispatched to calls.
• A…