PUBLIC SAFETY Dispatcher - ENTRY LEVEL; Pre - POST Entry Level Dispatcher Selection Test Battery

Application Requirements

TYPING CERTIFICATE: 40 NET words per minute;
All applicants must demonstrate the ability to type a minimum of 40 words per minute (WPM). A WPM verification certificate dated within the last 12 months must be submitted with your application. Applications without a valid WPM certificate will not be considered.

Under general supervision, performs duties associated with receiving emergency and non‑emergency calls for Police service and dispatching appropriate units to assist the public.

• Enjoy working in a diverse environment
• Have excellent people skills
• Be a self‑starter, flexible, reliable, detail oriented, ethical, and trustworthy
• Be compassionate, courteous, friendly, helpful, understanding, open‑minded, professional and fair when dealing with the public
• Love and serve their community as well as members of their team

Under general supervision, performs duties associated with receiving emergency and non‑emergency calls for Police service and dispatching appropriate units to assist the public.

The City of Banning is located in the San Gorgonio Pass area of Southern California. The community of over 30,000 people is diverse with income levels slightly lower than other areas of Riverside County. However, growth and development is occurring rapidly, which will create new jobs, increase the population and raise income levels. Our employees are the most important asset in preserving our Proud History, Creating a Prosperous Tomorrow, and in responding to the community’s needs.

The City provides competitive salaries, outstanding benefits and professional growth opportunities.

The City of Banning promotes and supports a high quality of life that ensures a safe and friendly environment, fosters new opportunities and provides responsible, fair treatment to all and is the pride of its citizens.

• Customer Service Excellence: We excel in what we do by staying responsive, flexible, patient, effective, and professional.
• Integrity: We are ethical, accountable and compliant with our responsibility to the public and community.
• Teamwork: We work together and maintain great communication and respect and foster a fun and enjoyable atmosphere to take pleasure in what we do.
• Yes‑Minded: We recognize diversity and maintain a positive attitude to do all we can to serve the community in the safest and most responsible manner.

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. The duties below provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position‑specific duties.

Representative duties: Depending on the area of the assignment, duties may include, but are not limited to the following:

• Undertake and provide a variety of law enforcement radio‑dispatch and information support services associated with assessing caller needs, dispatching law enforcement, medical and/or other public safety services required specific to the need identified.
• Answer, identify and prioritize emergency and non‑emergency calls and requests for service.
• Assess, analyze, evaluate and process emergency and/or routine requests for law enforcement, medical and/or related services/assistance.
• Track location and availability of law enforcement and other service responders.
• Monitor and maintain contact with situation and individuals involved.
• Conduct regular and periodic checks regarding status of officers and others dispatched to calls.
• Access a variety of local, state and/or national databases, research information and respond to requests for data and information.
• Update and maintain a variety of files and records.
• Log calls and related information into electronic and/or manual recording systems.
• Operate a computer to maintain information and data.
• Perform other duties as assigned or required.

• Applicable City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders and other…