Guest Services Assistant Department Manager PM

Location

Baraboo, WI 53913, 615 Linn Street

Full-Time

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as a Guest Services Assistant Manager – PM!

Job Title: Guest Services Assistant Department Manager-PM

Reports to: Guest Services Manager

As a Guest Services Assistant Department Manager-PM, you’ll help create a welcoming atmosphere where every guest feels valued. Whether you’re supporting a busy checkout, mentoring your team, or ensuring smooth afternoon and evening operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!

• Provide Helpful Service: Deliver excellent guest service with a friendly greeting, answer questions, and address concerns professionally.
• Uphold Company Culture: Reinforce Festival Foods values throughout the store and lead the team during afternoon and evening shifts.
• Drive Guest Service Excellence: Set clear performance expectations and guide associates to deliver outstanding customer service daily.
• Support Team Growth: Assist in the development and supervision of Guest Services associates, including facilitating Bagger training and fostering a productive, customer-focused environment.
• Optimize Operations: Oversee department productivity and labor, aligning staffing levels to meet business needs and achieve target goals.
• Ensure Safety & Compliance: Maintain loss prevention policies and enforce safety programs to create a secure work environment.
• Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice for occasional absences.
• Collaborate with the Team: Perform other duties as assigned.

• Relevant
  
  Experience:
  
  High school education or equivalent experience, with at least 1 year in grocery and 6 months in an ag leadership role such as Customer Service Representative.
• Strong Decision-Making
  
  Skills:
  
  Ability to make timely and effective decisions in customer service operations.
• Excellent Interpersonal
  
  Skills:
  
  Communicate effectively with guests and associates while managing a diverse team in a fast-paced environment.
• Organizational
  
  Skills:
  
  Strong organizational, oral, and written communication skills, and capacity to lead, educate, and train others.
• Safety Awareness: Thorough understanding of all safety policies, with the ability to apply on-the-job safety training to recognize and address hazards.

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must stand in place for long periods, walk in the store, bend, stoop, and kneel regularly.
• Requires full range of upper body motion to occasionally lift product; perform repetitive tasks for prolonged periods.
• Working conditions are primarily temperature-controlled. Ability to work outside assisting guests, monitoring associates, and conditions for short periods is necessary.

The Guest Services Assistant Department Manager-PM is a full-time position. The schedule includes afternoons, night shifts, weekends, and holidays.

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly; part-time associates receive a $1 premium per hour on Sundays and select holidays; hourly full-time associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in…