Customer Service Representative Baraboo, WI

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Baraboo, Wisconsin. This long-term contract position is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for incoming inquiries, process orders accurately, and deliver dependable service across phone-based customer interactions.

On Site Only

Responsibilities:

• Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service needs.
• Handle a steady volume of call center interactions while maintaining accuracy, professionalism, and a positive customer experience.
• Enter orders and update customer information in internal systems with close attention to detail.
• Resolve routine questions and concerns by gathering information, identifying needs, and providing appropriate solutions.
• Place outbound calls when needed to follow up on requests, confirm details, or support service completion.
• Document conversations, actions taken, and relevant updates to ensure complete and accurate records.
• Escalate more complex issues to the appropriate team when resolution requires additional support.
• Contribute to smooth daily operations by staying organized, meeting response expectations, and following service procedures.