Front Desk Intake Eligibility Specialist/Baraboo, WI
Listed on 2026-10-05
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Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Admin Assistant
Front Desk Intake Eligibility Specialist supports the organization's energy assistance program by greeting clients, processing applications, and answering calls. The role combines customer service, data entry, and community outreach to help low-income households. This position is essential to ensuring timely eligibility determinations and fostering community partnerships.
Key Responsibilities:Warmly greet clients in person and create a welcoming environment
Process applications to determine eligibility for energy assistance
Answer incoming calls in a friendly, professional manner
Collaborate with community agencies
Attend community events as needed
Friendly, approachable demeanor and strong customer-focused attitude
Ability to work independently and take initiative
Willingness to help clients, coworkers, and community partners
Computer and math proficiency
Outgoing personality
Previous non-profit experience is a plus
Health/dental/vision insurance, 401(k), and paid time off
#FSJANE
You enjoy greeting clients and providing friendly service. You have strong computer, math, and data entry skills. You thrive working independently while supporting community partners
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