Kids Entertainment Supervisor

Pay: $18.50 

Hiring immediately with full-time, part-time, and flexible scheduling

Summary: At Great Wolf, the Entertainment Supervisor leads the Kid’s Entertainment pack in creating an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.

Join our Pack:

•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

•Great Perks:
Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives

•Learn While You Earn:
Gain access to Great Wolf University for on-the-job training, functional, and leadership training

•Prioritize Your Well-Being:
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

•Celebrate Your Uniqueness:
Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Responsibilities

• Ensure high visibility around the lodge and at daily events to act as "Host/Face of the lodge"
• Ensure the Kid’s Entertainment schedule is executed to brand standards and on-time for each offering
• Ensure leadership presence on the floor during all scheduled Kid’s Entertainment offerings
• The KE Supervisor will provide consistent leadership to the pack, especially when the KE Manager is not on duty
• Provide training, as a Certified Trainer, to new KE Pack Members to engage and entertain guests
• Assist lodge entertainment leader in providing coaching around performance and entertainment and engagement skills.
• Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge
• Work with Entertainment leader to ensure Kid’s Entertainment Brand Standards, including scheduling are met
• Assist in participating and providing feedback on corporate projects, as assigned
• Along with lodge entertainment leader, collaborate around personnel related matters including:
  Recruitment and hiring, performance management, disciplinary action, training, etc
• Elevate and perform all branded experiences consistently according to Standard Operating Procedures
• Provide High Paws cards for recognition of exceptional Pack Members
• Build relationships with key partners such as I.T. and Engineering to follow-up on work orders (proactive and reactive)
• Assist in leadership for all aspects of Kid’s Entertainment programming at the property
• Provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, trade shows, media and private functions
• Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
• Ensure a safe, clean, and professional environment for guests and Pack Members

Basic Qualifications & Skills

• High School diploma or equivalent experience
• Requires working knowledge of Microsoft Office products
• In good standing and exceeding performance in the Entertainment Ambassador role (i.e. positive attitude, reliable, comfortable in front of guests, expert in events/activities)
• Must have prior experience working with children
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Event planning knowledge
• Flexibility regarding scheduling based on business demands including evenings, weekends, and holidays
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen
• Communication skills, ability to manage a team

Desired Qualifications & Traits

• Previous experience in a related field such as Entertainment, Hospitality, or Education
• Working knowledge of Microsoft Office products
• Charismatic, enthusiastic attitude
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 lbs.
• Able to sit and/or stand for long periods of time
• Ability to fit…