Manager Enterprise

MSA is seeking a strategic and people‑focused Manager, Enterprise Applications to lead the operations, governance, and product lifecycle of MSA’s enterprise business applications. The role oversees the Microsoft business applications ecosystem, including Dynamics 365 Finance & Operations, Customer Engagement, and Power BI, and partners closely with leaders, stakeholders, vendors, and IT team members across the organization. Reporting to the Chief Information Officer, this role shapes secure, scalable, and effective technology solutions that support MSA’s business operations, financial systems, reporting needs, and long‑term growth.

• Own the technical and product governance for MSA’s Microsoft business applications ecosystem, including Dynamics 365 Finance & Operations, Customer Engagement, and Power BI.
• Lead application architecture, integration strategy, and solution design to ensure secure, scalable, and supportable platforms.
• Manage the full lifecycle of ERP‑related enhancements, releases, customizations, support, and vendor‑delivered work.
• Establish controls for security, compliance, environment management, testing, documentation, and operational support.

• Direct the product management process for the ERP portfolio, including business intake, backlog prioritization, roadmap planning, release coordination, and stakeholder communication.
• Partner with leaders and decision makers across departments to identify, recommend, develop, implement, and support cost‑effective technology solutions.
• Analyze complex business needs and recommend technical solutions that align with enterprise standards and business goals.
• Establish governance for reporting and analytics solutions connected to ERP and CRM systems, including KPI alignment, data quality, and reporting consistency.

• Produce detailed timelines for application releases and implementations, monitor progress, and communicate project status.
• Oversee third‑party vendors and implementation partners to ensure timely delivery, quality outcomes, knowledge transfer, and adherence to MSA standards.
• Develop business case justifications and cost/benefit analyses for IT initiatives.
• Support IT operational planning, including staffing, budgeting, software/hardware purchasing, resource allocation, and service delivery.

• Lead, coach, mentor, and develop direct reports while creating a positive employee experience.
• Foster accountability, continuous improvement, open communication, and high performance across the team.
• Participate in recruiting efforts and employment decisions for direct reports.

• Bachelor’s degree in Information Systems, Business, or a related field.
• Equivalent combination of education and experience may be considered.

• Five years of progressive technology experience required.
• Experience with in the IT and finance functions of an Architecture/Engineering/Construction firm preferred.
• Experience leading enterprise applications, ERP platforms, business systems, or related technology portfolios preferred.
• Experience with Microsoft Dynamics 365 Finance & Operations, Customer Engagement, Power BI, or similar enterprise platforms preferred.

• Strong leadership, coaching, communication, and relationship‑building skills.
• Ability to communicate with empathy and effectiveness in individual and group settings.
• Strong organizational and project management skills with the ability to manage changing priorities and complex initiatives.
• Ability to analyze business needs, evaluate solutions, and drive technology decisions aligned with organizational goals.
• Ability to negotiate persuasively, build trust, and demonstrate high personal and professional standards.
• Proficiency in Microsoft Office.

• This position is performed in an office environment, with regular travel to other company offices.
• Eligible for MSA’s Flex Time Program.

• Compensation Range: $112,000 - $179,500 a year.
• Employee Stock Ownership Plan (ESOP).
• Flex Time.
• 401(k) Retirement Plan.
• Medical, Dental & Vision Insurance.
• Paid Time Off.
• Paid Holidays.
• Paid Parental Leave.
• Employer‑Paid Insurance.
• Short‑Term Incentive Program (STIP).

MSA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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