Help Desk Support Technician

We’re seeking a Help Desk Support Technician to be the first point of contact for employees seeking technical assistance. This role requires a caring, approachable, and empathetic individual with a wide range of technical knowledge to troubleshoot and resolve computer and network issues. You’ll play a key role in supporting our team, keeping technology running smoothly, and ensuring colleagues feel supported and empowered.

This role is required to be onsite at the Baraboo WI office.

For over 100 years, MSA has helped shape communities through engineering excellence. What began in 1919 with a single practitioner in Baraboo, Wisconsin, has grown into a robust firm of over 550 employee owners across the U.S.

Our purpose is simple: to make communities stronger, safer, and more sustainable. We believe in the power of relationships, trust, and doing the right thing — and we take pride in seeing our work come to life.

At MSA, we understand that great work happens when you contribute great value, and maintain a balanced life and career. That’s why we offer:

• Employee Ownership = True Investment: MSA is a 100% employee-owned firm. That means when you join our team, you’re not just doing a job — you’re building your legacy and sharing in the success of the firm.
• A Culture of Mentorship and
  
  Collaboration:
  
  Work alongside a talented, cross-disciplinary team that values mentorship, professional development, and team success.
• A flex time program that empowers you to manage your schedule — because life doesn’t always fit inside 9 to 5
• A flexible work environment, including hybrid and remote options where possible, to support your productivity and well-being.

• Provide first-line technical support to employees across the company.
• Respond to Help Desk tickets, emails, calls, and chat requests in a timely manner (same business day).
• Troubleshoot and resolve hardware, software, and network issues.
• Build, configure, and deploy PCs and tablets.
• Maintain and update the IT Asset Inventory system, including annual check-ins with staff.
• Verify software requests for licensing and compliance.
• Research, test, and evaluate technology requests and new solutions.
• Collaborate with vendors and raise issues when necessary.
• Document issues, solutions, and patterns to improve IT processes.
• Provide occasional on-site support at other company offices.

• Education:
• High School Diploma or GED required.
• Pursuing a degree in Computer/Information Science preferred.

• No prior experience required – we’ll provide training!

• Strong understanding of operating systems, networks, and troubleshooting.
• Familiarity with Windows and Microsoft Office/365.
• Knowledge of firewalls, routers, and system builds (SCCM experience a plus).
• Excellent communication and active listening skills.
• Patience, empathy, and professionalism in handling support requests.
• Detail-oriented and organized, with strong problem-solving abilities.
• Ability to lift up to 25 pounds occasionally.

The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

• Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
• Multi-disciplinary Opportunities:
  Follow your interests, explore new experiences, and apply your skills where they have the most impact.
• We've Got Your Back:
  Enjoy support when you need it and independence when you don't. We are 400+ strong, working as one cohesive team.
• Passion &
  
  Purpose:
  
  We're passionate about our work and proud of it! Share inspirations, “geek out,” and think big with us.
• Pay & Perks:
  Competitive pay and unique perks that make MSA stand out.
• Communities of Practice:
  Our think tanks and idea generators—regular collaboration and learning opportunities.
• Work-Life Integration:
  Life doesn't stop when work begins. We support your professional and personal balance.
• Commitment to Learning:
  Ongoing training, tuition…