Visitor Services Associate

Visitor Services Associate

Do you have a passion for conservation and the natural world? Do you thrive in customer service roles where you can make a lasting impact? If so, the International Crane Foundation (ICF) has an exciting opportunity for you to join our team as a Visitor Services Associate at our headquarters in Baraboo, Wisconsin. This is a seasonal, hourly role that pays $15.45 an hour and is flexible with the number of hours you can work.

We are looking for someone to jump in now through October 31 when our visitor season ends. During this time we are open 7 days a week, 9am- 5pm. Come play an essential part in supporting ICF's mission through exceptional customer service, retail management, and educational outreach!

As a Visitor Services Associate, you will be responsible for creating a welcoming and engaging environment for our visitors while assisting in the daily operations of our retail store. You will be an integral part of the team, ensuring our guests have a seamless experience as they explore the wonders of crane conservation, and you'll also support ICF's sustainability and educational efforts through the sale of fair trade, environmentally friendly, and branded merchandise.

In this role you will manage a variety of tasks that blend customer service, retail sales, and membership promotion. This will include being the face of ICF for visitors, making sure that each person who walks into our retail space feels welcomed and supported. Duties like stocking shelves, arranging merchandise, and setting up displays to promote products and sales will be part of your day-to-day routine.

You will also handle the sales process, including pricing merchandise, applying discounts, calculating taxes, and completing transactions efficiently. As a key team member, you'll be able to help promote and sell ICF memberships to visitors, contributing to the growth of our member base. This could include answering questions, processing new sign-ups, and assisting with member benefits.

• Knowledge of basic math, including addition, subtraction, multiplication, and calculating percentages.
• Familiar with Microsoft Word, E-mail, and Internet.
• Attention to detail and thoroughness.
• Responsiveness to management direction; able to follow organizational policies and procedures.
• Observes safety and security procedures.

• Knowledge of POS software.
• One to two years' experience in retail sales.
• Retail experience in a non-profit, museum, zoo, or fair-trade organization.