Group Relationship Consultant

The Group Relationship Consultant serves as the strategic relationship owner for assigned Christian Healthcare Ministries (CHM) groups, delivering white-glove customer service, strengthening executive partnerships, and supporting retention, sustainability, and referral growth. From onboarding through renewal, this role provides proactive, consultative account leadership; addresses relationship risks; reinforces CHM's healthcare sharing model; and ensures assigned groups receive responsive support and disciplined follow-through. This role requires strong business acumen, extensive travel, and meaningful engagement with group administrators, HR leaders, executives, and other senior decision-makers to advance group success and CHM's mission.

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

• Own and manage a portfolio of assigned group relationships following enrollment and throughout the full relationship lifecycle.
• Cultivate trusted, executive-level partnerships with group administrators, HR teams, senior leaders, and key decision-makers.
• Provide consultative guidance, education, and strategic communication to ensure groups understand CHM programs, guidelines, processes, and available resources.
• Lead regular in-person and virtual business reviews to assess satisfaction, address concerns, evaluate group health, and advance retention strategies.

• Develop and execute retention strategies for assigned groups through proactive engagement, relationship planning, and disciplined follow-through.
• Analyze engagement, participation trends, and relationship indicators to identify risks, escal…
• Resolve complex member and administrative concerns by coordinating cross-functional support and ensuring timely, professional resolution.
• Lead renewal strategy discussions that preserve trust, reinforce CHM's value proposition, and support long-term group success.

• Oversee assigned group performance with a focus on retention, profitability, risk mitigation, and sustainable growth.
• Advise administrators on CHM-approved cost containment initiatives and promote appropriate participation in eligible programs.
• Partner with leadership to evaluate portfolio trends, recommend strategic improvements, and support organizational growth objectives.
• Identify opportunities for expanded services, increased participation, referrals, and process enhancements based on business needs, group feedback, and relationship insights.

• Influence and coordinate with enrollment, finance, member support, medical review, and leadership teams to advance service delivery, issue resolution, and relationship outcomes.
• Serve as an internal advocate and strategic liaison for assigned groups while balancing organizational priorities, operational effectiveness, and stewardship of resources.
• Maintain accurate CRM documentation of executive interactions, relationship strategies, follow-up actions, referrals, risks, and performance indicators.
• Ensure effective transitions from enrollment and onboarding into ongoing strategic relationship management.

• Set the standard for a consistent, professional, and mission-centered group experience that reflects CHM's values.
• Position the value and impact of CHM's healthcare sharing ministry through consultative education, executive engagement, and relationship leadership.
• Leverage key milestones, renewals, and group successes to reinforce partnership, engagement, and long-term commitment.

• Travel regularly to assigned group locations and strategic events to strengthen executive relationships, address business priorities, and advance retention and sustainability objectives.
• Prepare for, document, and drive follow-through on, on-site meetings, strategic action items, relationship risks, cost containment opportunities, and referral activity.