Customer Care Representative

Position Overview:

We are seeking a Customer Care Representative to provide exceptional support to customers by handling inbound inquiries, processing orders, and ensuring accurate data entry within ERP systems. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

Answer inbound calls in a professional, courteous, and timely manner, providing excellent customer service Process customer orders and updates into ERP systems Respond to customer inquiries regarding products, order status, pricing, and account information Troubleshoot and resolve customer issues, escalating complex concerns as needed Maintain and update customer records, order details, and documentation Manage customer portals and support order-related processes Collaborate with internal teams (sales, operations, warehouse) to ensure timely order fulfillment Process returns, credits, and related documentation as needed Perform general data entry, administrative tasks, and customer follow-up

Qualifications:

1+ years of customer service or call center experience preferred

Experience with order entry and ERP systems (such as SAP, Oracle, Sage, or similar) Strong verbal and written communication skills Ability to multitask and handle a high volume of calls and transactions Strong attention to detail and accuracy in data entry Proficiency in Microsoft Office and general computer systems Team-oriented with a customer-focused mindset Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.

With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable…