Patient Access Specialist​/Central Scheduling

The Essentials

• Schedule:
  
  Full-Time (40 hrs/week)
• Monday-Friday
• Variable
  
  Shifts:
  
  7AM-6:30PM
• Location:
  
  Fairlawn, OH
• Specialties:
  
  Central Scheduling, Fast-paced, call-center environment

• Serves as a key representative of the organization, providing comprehensive support across patient registration, scheduling, insurance verification, and customer service functions.
• Register patients accurately to ensure integrity of demographic and insurance data.
• Verify forms for accuracy and ensure documents are scanned into the EMR.
• Schedule appointments, including telehealth and specialty visits, following guidelines.
• Build and maintain EMR cases for insurance, authorizations, referrals, and tracking.
• Act as a resource for patients, clinical staff, and referring providers, assisting with financial counseling, benefits education, and coordination of services across multiple locations.
• Answer patient questions and provide accurate, helpful information.
• Provide strong customer service and represent the organization positively.
• Performs chart preparation tasks to support upcoming appointments.

• Education: High School or GED required.
• College degree or progress towards degree preferred.
• Experience: Prior experience working in a medical office or patient-facing healthcare environment preferred.
• Minimum of 1 year of customer service, registration, scheduling, or patient accessrelated experience strongly preferred.
• Skills: Strong computer skills and familiarity with office equipment required.
• Ability to navigate and use Electronic Medical Record (EMR) systems, such as Cerner or Centricity.
• Ability to learn and train others on scheduling, registration, eligibility verification, and front-desk processes (if applicable to training responsibilities).
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.