Medical Review Support Representative; Hybrid - Local

The Medical Review Support Representative supports the Medical Review team by serving as a key communication and coordination resource for member inquiries and internal requests related to medical review and eligibility processes. This role exists to ensure accurate documentation handling, timely follow-up, and clear communication-supporting efficient medical review operations while upholding Christian Healthcare Ministries' mission, standards, and commitment to member care.

At the highest level, this role focuses on supporting medical review workflows, maintaining accuracy and compliance, and ensuring members and internal teams receive timely, clear, and professional assistance.

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

• Support Medical Review operations by assisting with member and internal inquiries related to medical review and eligibility processes.
• Review incoming correspondence and documentation to ensure completeness and accuracy before routing to appropriate Medical Review teams.
• Coordinate communication between members, Medical Review staff, and supervisors to support timely resolution of requests.
• Accurately document all interactions, correspondence, and actions taken within CHM systems in accordance with established guidelines.
• Maintain consistent messaging aligned with Medical Review policies, procedures, and eligibility guidelines.
• Assist with administrative and process-related tasks that support Medical Review efficiency and workflow continuity.
• Uphold confidentiality, HIPAA compliance, and CHM standards in all interactions and documentation.

• Clear written and verbal communication – Ability to convey information accurately and professionally.
• Attention to detail – Ensures documentation accuracy and compliance with medical review requirements.
• Time management and organization – Effectively prioritizes tasks in a deadline-driven environment.
• Process coordination – Supports workflows by routing information and following established procedures.
• Documentation and system navigation – Accurately records information within internal systems.
• Collaboration – Works effectively with internal teams to support shared goals.

• High school diploma or equivalent required.
• Associate or Bachelor’s degree a plus, but not required if equivalent experience is demonstrated.

• 1+ years of experience in an administrative support, member services, customer service, or healthcare-related role preferred.
• Experience handling documentation, records, or case-related information strongly preferred.
• Prior experience in a healthcare, insurance, or medical review environment is a plus but not required.

• No certifications required at time of hire.
• HIPAA or healthcare compliance training preferred; training can be provided post-hire if needed..

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.