Home Care Scheduler

Benefits:

• Employee discounts
• 401(k) matching
• Flexible schedule
• Opportunity for advancement
• Signing bonus
• Training & development

• Flexible Scheduling
• Competitive Compensation
• Careers Advancement

Professional Healthcare Solutions is seeking a friendly, organized, dependable, and community-oriented Bilingual Office & Community Outreach Assistant who is fluent in both English and Nepali
. This position provides administrative support to the PHCS office while helping Nepali-speaking individuals and families communicate effectively with our organization and better understand available home and community-based care services. The ideal candidate will have strong communication skills, basic computer knowledge, excellent customer service skills, and familiarity with the Nepali community in Northeast Ohio.

• Coordinate internal and external staffing needs
• Assign clients to the appropriate clinicians
• Use cloud-based scheduling software
• Maintain an up-to-date list of on-call and backup staff and use to secure last-minute coverage
• Communicate with caregivers regarding any updates or changes to their schedule
• Communicate with managers and clients to inform them of any schedule or staffing changes
• Assist in the hiring, training, and management of new staff

• Help introduce PHCS to the Nepali/Bhutanese-Nepali community throughout Northeast Ohio.
• Develop positive relationships with community organizations, churches, temples, cultural organizations, grocery stores, restaurants, apartment communities, senior housing, and other community partners.
• Distribute approved PHCS educational and marketing materials.
• Assist with community health fairs, hiring events, informational sessions, and outreach activities.
• Help identify appropriate community events where PHCS can provide information about home-care services.
• Assist interested individuals and families with contacting the appropriate PHCS staff member to learn more about services.
• Maintain an outreach contact log documenting organizations visited, contacts made, materials distributed, and appropriate follow-up activities.

• Must be able to speak and understand both English and Nepali fluently
  .
• Ability to read and write in both languages is strongly preferred.
• High school diploma or GED required.
• Previous office, customer service, healthcare, social-service, or community-outreach experience preferred.
• Basic proficiency with computers, email, Microsoft Word, and office equipment.
• Strong organizational and interpersonal skills.
• Professional telephone and customer-service etiquette.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Dependable, punctual, professional, and able to work independently.
• Knowledge of Northeast Ohio's Nepali/Bhutanese-Nepali community is highly preferred.
• Reliable transportation for approved community-outreach activities preferred.