Guest Services Agent
Job in
Bardstown, Nelson County, Kentucky, 40004, USA
Listed on 2026-06-06
Listing for:
La Quinta Inn & Suites by Wyndham Bardstown
Full Time
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner, Bilingual, English Customer Service -
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
Now hiring for guest service agent- 2nd shift. You must love interacting with people and work well without constant supervision. Guest service is our number one priority!
Responsibilities- Greet guests warmly and efficiently during check-in and check-out
- Complete guest registrations, secure payments, and verify or adjust billing as needed
- Confirm guest information, room rates, and room selections
- Create and code electronic room keys
- Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner
- Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction
- Deliver high standards of service to consistently exceed guest expectations
- Anticipate guest needs and provide proactive service
- Implement creative solutions while following brand standards
- Maintain strong knowledge of hotel offerings, including:
- Build strong, professional relationships with guests, clients, and groups
- Provide local area recommendations and information
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