Precision Ag Specialist

Purpose

Provide internal and customer support for precision ag products. Responsible for monitoring incoming customer and dealer personnel calls with the intent of quickly addressing questions and precision ag equipment problems to minimize machine, technology or digital solution downtime.

• Monitor incoming calls to the Wright Implement precision line and quickly and accurately resolve common precision ag equipment applications issues
• Perform remote diagnostics using Remote Display Access (RDA)
• Develop strong relationships with appropriate individuals in dealer internal departments for customer precision ag escalation as needed
• Develop and implement precision ag training for all company departments
• Monitor precision ag requests in Anvil and complete in a timely manner in respected region
• Develop, implement and manage test farms agronomic and machine data
• Serve as the internal and external technical specialist for new precision farming products
• Provide in field customer support in precision ag products with respect to repair and installation, also provide in field startups of planting, spraying and harvesting applications
• Leverage Operations Center and connected apps to review and edit customer data
• Abide by company data privacy policies
• Maintain a positive and professional working relationship with peers, management, and support resources with commitment to teamwork and exemplary customer service
• May work flexible hours, including evenings and some weekends

• 2+ years' experience in an agriculture-related role
• Dealership Service or Integrated Solutions or other related work experience preferred
• Experience using standard desktop load applications such as Microsoft Office and internet applications
• Experience meeting or exceeding customer service expectations
• Experience analyzing and interpreting data and reports
• Ability to operate with a solutions approach and identify existing/emerging customer needs
• Ability to manage a fast-paced environment
• High school diploma, GED, or equivalent experience required;
  Associate degree preferred