Operations Manager ABA Bardstown, Kentucky

The Operations Manager is responsible for overseeing the daily operations of the Bardstown Area while managing all regional scheduling functions. This role ensures the center operates efficiently, maintains compliance standards, and delivers a high-quality experience for both staff and families.

This position serves as a cross-functional operational leader supporting clinical, recruiting, and leadership teams. The role is responsible for aligning staffing, scheduling, and operational processes to support strong performance, minimize service disruption, and drive key business metrics. This role may evolve over time based on business needs and may support additional operational initiatives as assigned.

• Oversee daily operations of the center, ensuring a safe, organized, and high-quality environment
• Serve as the primary point of contact for families for non-clinical needs and general communication
• Maintain facility operations including supplies, vendor coordination, and overall center upkeep
• Ensure compliance with safety protocols, building procedures, and authorized access requirements
• Support intake logistics, including assessment scheduling and onboarding coordination
• Own all regional scheduling, including building and maintaining staff and learner schedules
• Manage real-time scheduling adjustments including callouts, cancellations, and reroutes
• Support schedule optimization by coordinating make-ups and minimizing lost hours
• Develop schedule proposals and support alignment between staff availability and learner needs
• Partner with clinical and recruiting teams to ensure timely staffing and learner placement
• Monitor scheduling trends and proactively address gaps and cancellation impact

• Supervise BTs, RBTs, and center-based staff across onboarding, development, and retention
• Monitor staff attendance, availability, and time‑off requests
• Support coverage planning and resolution of staffing gaps
• Partner with clinical leadership on staff performance and training coordination
• Promote a positive team environment focused on accountability and engagement

• Maintain accurate and up-to-date data within Central Reach and other operational systems
• Support payroll, billing, timekeeping, and documentation processes to ensure accuracy and compliance
• Assist with onboarding and offboarding coordination and employee documentation
• Manage center-related expenses, supplies, and purchasing needs
• Ensure compliance with company policies and applicable labor laws

• Monitor key performance metrics, including utilization, cancellations, and scheduling efficiency
• Track and follow up on scheduling gaps, unconverted appointments, and lost service hours
• Maintain scheduling tools, trackers, and reporting systems to support operations
• Identify and implement process improvements to increase efficiency and performance

• Track and report on staffing needs, scheduling gaps, and utilization trends
• Monitor intake pipeline and learner launch progress
• Prepare and maintain operational reports to support leadership decision-making
• Serve as the primary scheduling and operations point of contact for the region
• Manage and respond to the scheduling inbox in a timely and professional manner
• Partner with clinical, recruiting, HR, and leadership teams to align staffing and operations
• Participate in leadership meetings and support execution of operational priorities
• Coordinate initial schedules for new learners in alignment with staffing and scheduling expectations
• Partner with recruiting to support timely staffing for new cases
• Support center growth initiatives, tours, and operational readiness
• Assist with planning and support for new center launches as needed

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills – in person, by phone, and in writing
• Strong interpersonal and leadership skills with the ability to supervise and support team members
• Ability to problem-solve quickly and make sound…