Reservations Agent

The Gstaad Palace, with over 90 rooms and suites, 5 restaurants, 2 bars, and a legendary nightclub, is an internationally renowned 5-star luxury hotel. It is owned by the Scherz family and is one of the last traditionally family-run grand hotels – a true landmark of Switzerland.
Your Responsibilities   Receiving and processing individual and group bookings from inquiry to reservation, in compliance with the standards of "Leading Hotels of the World," Swiss Deluxe Hotels, and our internal QM
Ensuring smooth operations in the reservations department
Providing personalized service to our (international) guests throughout the reservation process
Entering guest data into the Protel on Premise booking system
Shared responsibility for current occupancy levels and monitoring of the room budget
Coordinating various rates and conditions with the reservations manager
Close collaboration with operational and administrative hotel departments
Assisting in monitoring our availability on online channels (CRS) vetrinabakeca