Associate Director, Office of Financial Aid

Associate Director, Office of Financial Aid

Department:
Student Services and Enrollment Management (Divisional)

Locations:
West Barnstable, MA

Posted:
Sep 24, 2026

Closes:
Open Until Filled

Type:
Full-time

Position ID: 205171

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Cape Cod Community College is a place of personal discovery, enrichment, and professional development for those just beginning the quest and for those at many points along the path of higher education throughout life. It is a caring, comprehensive institution that belongs to the people it serves and responds to their individual and community needs. Students attending Cape Cod Community College are striving for personal excellence, and are finding it, day after day.

Graduates of the College can be found in all levels of private business, the professions, and public service, and they excel at what they do.

For students seeking to lay a foundation for further study, there is no better place to begin than at Cape Cod Community College. In today's highly competitive market place, the well prepared transfer student is the most aggressively recruited person in higher education. For many Cape Cod Community College graduates, that Associate Degree opens the door to institutions that were just not an option after high school.

And, when you consider the savings in the overall cost of a four-year degree at either a public or a private university, starting at Cape Cod Community College becomes an incredible bargain that blends quality with unmatched value.

The students' education is the first priority at Cape Cod Community College. As a learning-centered community, we value the contributions of a diverse population, welcome open inquiry, and promote mutual respect. The College offers a strong educational foundation of critical and creative thinking, communication competency, and a global, multicultural perspective that prepares students for life and work in the 21st century.

Our liberal arts, sciences, and career programs provide educational pathways that serve the varied social, economic, and demographic characteristics of our community with a distinctive focus on sustainability. We honor our past, celebrate our present and imagine our future.

GENERAL STATEMENT OF RESPONSIBILITIES:

The Associate Director of Financial Aid serves as a key leader within the Financial Aid Office, with primary responsibility for advancing a student-centered financial aid experience, while supporting the effective administration of federal and state aid programs. This position balances leadership of front-facing service delivery with operational support, focusing on communication strategy, outreach, and financial literacy initiatives to ensure students and families receive clear, timely, and supportive guidance while maintaining high-quality service and regulatory compliance throughout the financial aid process.

The Associate Director leads the coordination and continuous improvement of the student financial aid experience, ensuring students receive timely, accurate, and supportive service through in-person, phone, email, outreach, and virtual engagement channels. The position partners closely with Enrollment Management departments to develop training resources, support frontline staff, and promote consistent delivery of financial aid information, service standards, and referral practices throughout the student lifecycle.

In partnership with the Director, the Associate Director supports the administration of federal, state, and institutional aid programs, with particular responsibility for assigned program areas, compliance activities, outreach initiatives, and service operations.

This is an in-person position responsible for leading and managing the…