Manager of Recruitment and Retention

Location:

The Club at New Seabury (Mashpee, MA)

The Recruitment & Retention Manager is responsible for developing and executing comprehensive recruitment and employee retention strategies that attract, engage, and retain a high-performing workforce. This position serves as the organization's lead for talent acquisition, onboarding, employee engagement, internship and workforce development programs, and employee retention initiatives while supporting key Human Resources operations.

Working collaboratively with department leaders, the Recruitment & Retention Manager develops innovative sourcing strategies, strengthens community partnerships, enhances the employee experience, and promotes a workplace culture that supports employee engagement and organizational success. This role also provides guidance to managers throughout the hiring and onboarding process, administers HR systems, coordinates employee benefits, and ensures compliance with applicable employment laws and company policies.

• Develop, implement, and continuously improve recruitment strategies to meet seasonal and year-round staffing needs.
• Lead full-cycle recruitment for all assigned positions, including seasonal employees, internships, management positions, and other critical roles.
• Build and maintain diverse talent pipelines through colleges, universities, workforce agencies, community organizations, employee referrals, social media, and networking opportunities.
• Represent the organization at job fairs, career expos, college recruiting events, and community outreach initiatives.
• Develop and maintain internship partnerships to strengthen future talent pipelines.
• Collaborate with department managers to understand workforce needs, develop recruiting plans, and improve hiring outcomes.
• Monitor recruiting metrics including applicant flow, time-to-fill, source effectiveness, and hiring trends, making recommendations for continuous improvement.

• Develop and implement programs that improve employee engagement, satisfaction, and retention.
• Coordinate employee recognition programs, appreciation events, wellness initiatives, and seasonal employee activities.
• Design, administer, and analyze employee engagement surveys and exit interview data to identify trends and recommend action plans.
• Partner with leadership to improve employee morale, workplace culture, and the overall employee experience.
• Recommend retention initiatives based on employee feedback, turnover trends, and organizational needs.
• Support initiatives that strengthen employee communication and organizational culture.

• Oversee the onboarding experience from offer acceptance through successful integration into the organization.
• Ensure completion of all pre-employment requirements, including employment eligibility verification, background screenings, and required documentation prior to an employee's start date.
• Develop and maintain engaging orientation materials, onboarding programs, and employee resources.
• Coordinate new hire orientation and ensure a consistent onboarding experience across all departments.
• Maintain onboarding tracking tools and communicate onboarding progress to hiring managers.

• Administer the Human Resources Information System (HRIS) and Applicant Tracking System (ATS).
• Coordinate employee benefits enrollment, open enrollment, qualifying life events, and employee communications.
• Serve as the primary HR resource for employee questions regarding benefits, onboarding, and HR policies.
• Maintain employee records and HR documentation while ensuring confidentiality and compliance.
• Assist with payroll administration through cross-training and operational support.
• Recommend and implement improvements to HR processes, forms, and documentation.

• Educate managers on recruiting best practices, interviewing, onboarding procedures, employment documentation, and HR policies.
• Promote consistent application of employment policies and legal compliance throughout the hiring process.
• Partner with department leaders to support workforce planning and staffing strategies.
• Maintain compliance with applicable federal, state, and local employment laws and organizational policies.
• Assist with HR policy implementation and manager training initiatives.

• Develop proactive recruitment strategies that consistently meet organizational staffing needs.
• Increase applicant quality through expanded recruiting partnerships, workforce outreach, and innovative sourcing methods.
• Build strong internship and workforce development programs that create sustainable talent pipelines.
• Deliver an exceptional onboarding experience that prepares employees for long-term success.
• Improve employee engagement, satisfaction, and retention through measurable initiatives and continuous feedback.
• Analyze recruitment and retention metrics to identify trends and…