R District Specialist Job Barnstable area,Massachusetts USA,IT/Tech

Position: R 3332 District Technology Specialist

District Technology Specialist

The District Technology Specialist provides advanced technical support, systems administration, and project leadership for district technology systems. This role is responsible for resolving complex tasks, issues escalated from front-line (Tier
1) support, maintaining and improving critical systems, leading and participating in technology projects, and ensuring reliable, secure, and effective technology services across the district while ensuring a positive support experience.

Qualifications

Associate's degree in a related field or equivalent combination of education and experience, preferred

Three or more years of experience in technology support, systems administration, or a similar role

Strong technical background supporting Windows, Apple, ChromeOS, Google Workspace, and related enterprise systems

Experience with device management, identity systems, VoIP, networking, and/or infrastructure platforms, preferred

Demonstrated ability to troubleshoot complex technical issues across multiple systems

Strong communication skills and ability to explain technical concepts in non-technical terms

Ability to work independently, manage projects, and prioritize competing demands

High degree of professionalism, discretion, and attention to security, privacy, and data integrity

Performance Responsibilities

Provide advanced troubleshooting and resolution for issues within assigned system-defined roles and operational platforms supporting district devices, accounts, peripherals, classrooms, and related technologies.

Serve as the escalation point for issues that cannot be resolved by front-line (tier
1) support staff

Provide in-person and remote assistance following established procedures and documentation within assigned system-defined roles and operational platforms

Document all work in the district's ticketing and asset management systems, logging technical requests, solutions, and account for time and resolution of work

Administer, configure, and maintain district technology platforms and systems

Own the reliability, security, and performance of assigned systems and services

Perform advanced troubleshooting including root cause analysis of complex or systemic issues

Lead and implement technology projects including system upgrades, migrations, and new equipment and platform deployments

Design and maintain system configurations, standards, and documentation

Work with vendors and service providers on support, integration, and project delivery

Support Tier 1 staff and develop procedures and escalation standards

Monitor system health and proactively address risks and performance issues

Ensure systems comply with applicable federal and state data privacy and cybersecurity laws, district policies, and recognized industry standards for security, reliability, and business continuity

Support classroom and other technologies such as phones, displays, printers, audio systems, and other peripherals

Collaborate with leadership to plan technology improvements and roadmap initiatives

Collaborate on joint technical projects

Create and maintain technical documentation

Assist in the maintenance and troubleshooting of networking and server infrastructure

Other duties as assigned by the Executive Director of Technology or designee

Reports To:

Executive Director of Technology

Physical Requirements:

Typical office conditions: sitting, bending, stooping, filing, occasional lifting of up to 50 pounds of office supplies/files. Close vision at or correctable to normal range.

Terms Of Employment:
Per BAO collective bargaining agreement - 213 days

Salary:
Per BAO collective bargaining agreement