Donor Services Specialist Job Barre area,Vermont USA,Non-Profit & Social Impact

The Vermont Foodbank (VF) seeks a self-motivated, energetic Donor Services Specialist. This full-time position reports to the Senior Manager
- Philanthropy Systems & Database. This position is a member of the Donor Services team and helps to manage the administrative and operational tasks within the Philanthropy Department. This position ensures accurate donation processing and data entry across all fundraising channels in support of timely donor acknowledgement, accurate coding and record-keeping in the donor database, and exceptional customer service.

The Vermont Foodbank’s work culture is progressive, forward-thinking, and equity-minded. Staff have the opportunity to develop their potential in a variety of ways fully: as organizational leaders, in shaping programs and advocacy efforts, and in working towards a future where everyone in Vermont has enough food every day.

The pay range for this position is set between $54,376-$73,568 annually based on years of experience and the Vermont Foodbank compensation philosophy.

Opportunity type Job Category Job responsibilities Global Functions and Responsibilities

Work cooperatively with staff and volunteers to support the mission of the Foodbank to meet and sustain organizational goals.
Positively contribute to an organization culture of safe and secure food handling, warehousing and distribution.
The foodbank relies on volunteers everyday to fulfill our mission. All Foodbank employees must support our culture of philanthropy by treating every volunteer with appreciation and respect.
This position will occasionally be required to travel to other Foodbank locations and to attend required meetings, trainings, etc. Some out-of-area and overnight travel may be expected.

Essential Functions and Responsibilities

Perform all necessary activities related to entering donations received daily (including, but not limited to, in-house gifts, gifts-in-kind, matching donations, monthly donations, credit card processing, online gifts, lockbox deposits, stock gifts, pledge gifts, ACH gifts and others); priorities and capacity will vary and change based on donation volume
On a weekly basis, enter all Lockbox and Go Fund Me Pro gifts through the Omatic Cloud
Work with Omatic Cloud and update/revise gift upload formulas as needed; contact and work with Omatic customer support if needed to redesign formulas
Work with M&T Bank to ensure that Lockbox data is accurate and collaborate with bank representatives as needed for support.
Serve as the first line of contact for all donor inquiries and requests and strive to provide exceptional customer service at all times; respond to all requests in a timely manner
Create and maintain appeal code data in RENXT and Omatic Cloud; work with RKD to translate Mailing Summary data into RENXT for record keeping and donation tracking
Work with Marketing and Communications to align Appeal Code design between RENXT and Go Fund Me Pro
Update acknowledgement letter templates in our database, generate all acknowledgement letters and. manage the inventory and ordering of letterhead and envelopes
Ensure prompt acknowledgement of all donations, including notification of tribute gifts; coordinate customized acknowledgement review with development staffli>
Serve as a point person for deposit process; maintain and update SOP for deposit; ensure coverage with Finance team; alternate with the other Donor Services Specialist to log incoming mail revenue, and deposit all donations on a recurring two-day a week schedule
Oversee monthly donor outreach and update recurring donor plans in RENXT and Go Fund Me Pro
Work with Resolutions Tech during times of great volume to make sure that they follow gift processing SOPs
Work with Finance to reconcile gifts on a monthly basis, and maintain proficiency in producing canned reports upon request
Assist Finance and Philanthropy with any troubleshooting or research required in support of reconciliation, donor stewardship, and donor acknowledgement
Support a healthy database by maintaining accurate constituent records (donors, volunteers, and others) in Raiser’s Edge/RENXT, updating and correcting constituent records daily, and…