Part Time Admin Position

Key Responsibilities Scheduling & Routing

• Schedule daily and weekly service routes based on geographic efficiency and priority calls
• Coordinate urgent and same-day service requests
• Update and maintain service calendars and routing plans
• Adjust schedules due to weather, cancellations, or technician availability
• Upload and assign work orders based on routing plans

• Answer incoming calls, emails, and messages professionally and promptly
• Triage calls based on urgency (routine vs. urgent vs. complaint)
• Book services, confirm appointments, and send reminders
• Follow up with clients after service when required
• Collect and update customer contact information (phone, email, access notes)

• Create, upload, and manage work orders in company systems
• Ensure technicians have clear service instructions before each job
• Verify completed work orders include:
  • Time on site
  • Services performed
  • Products used
  • Notes and photos where required
• Flag incomplete or questionable documentation for follow-up
• Maintain organized digital client records

• Ensure services are scheduled and documented according to Eco Guard SOPs
• Support check-in / check-out tracking through routing and workforce systems
• Monitor consistency in service duration and job completion notes
• Escalate concerns related to service quality, timing, or repeated issues

• Support renewal reminders for seasonal and annual plans
• Assist with basic reporting (daily jobs completed, open work orders)