Community Manager; Collingwood

Position: Community Manager (Collingwood)
Job Details

Location:

Collingwood, ON, Canada
Job Type: Full‑Time

Schedule:

Monday to Friday, day availability required
Compensation: $47,000 annually
Job Overview  The Community Manager is responsible for supporting the daily in‑office operations of residential properties through administrative duties and providing exceptional customer service to tenants.

Key Responsibilities   Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents to the Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk‑ins.
Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs.
Approach all tenant interactions with respect, particularly during disputes, and ensure clear communication throughout the resolution process.
Be accessible during working hours and respond swiftly to tenant emergencies.
Prioritize accommodation requests and ensure adherence to accessibility policies.
Plan and execute tenant engagement events to promote a strong sense of community.
Oversee fire safety record‑keeping, conduct regular inspections, and maintain logbooks in compliance with company procedures.
Collect and deposit rent payments, track expenditures, and assist with audits.
Handle administrative duties such as responding to emails, faxing documents, posting notices, and ensuring accurate record‑keeping of transactions.
Complete essential documentation with attention to detail for leases, inspections, and resident records, and track expenses in the property management software.
Qualifications   Post‑secondary education in business administration, hospitality, or sales and minimum two (2) years of experience in office administration and customer service.
Valid driver’s license with satisfactory driving record; automobile insurance may be required.
Computer skills (Word, Excel, e‑mail/web) are required.
Ability to lift 50 lbs, bend, push and pull, and navigate stairs.
Benefits   Competitive pay structure.
Employer paid health and dental benefits.
Employee savings plan with ESP match.
Paid volunteer days.
Ongoing training and growth opportunities.
Equal Opportunity Statement  We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request.

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