Insolvency Counselling Manager

Overview

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust.

We are seeking a Manager, Counselling to join our Personal Debt Solutions team anywhere in Canada. This replacement role is a key leadership position responsible for overseeing the Counselling team and ensuring the consistent delivery of high‑quality, compliant, and client‑focused insolvency counselling services.

The successful candidate will bring strong leadership, organizational capability, and deep knowledge of insolvency legislation to guide team performance. The role also requires a hands‑on approach, contributing directly to counselling activities, file management, and client deliverables alongside leadership responsibilities.

• Maintain the ability to independently manage and conduct up to six counselling sessions per day while balancing leadership and operational responsibilities.
• Coordinate and distribute workload across the teams, monitoring progress and ensuring timely completion of assigned tasks.
• Partner with Team Leaders to ensure compliance with the Bankruptcy and Insolvency Act, organizational standards, and industry best practices.
• Provide guidance and support in resolving complex client and creditor concerns in a professional and timely manner.
• Clearly communicate performance expectations, priorities, and operational objectives to team members.
• Monitor team productivity and performance to ensure established service levels, quality standards, and individual performance metrics are consistently achieved.
• Identify performance gaps and collaborate with Team Leaders to develop and implement effective resolution and improvement plans.
• Ensure work is completed accurately, efficiently, and in accordance with quality assurance standards.
• Coach, mentor, and support team members in their professional growth, skill development, and subject matter expertise.

You demonstrate BDO's core values through all aspects of your work:
Integrity, Respect, and Collaboration. You understand your clients' industry, challenges, and opportunities; client describes you as positive, professional, and delivering high‑quality work. You identify, recommend, and focus on effective service delivery to your clients. You share in an inclusive and engaging work environment that develops, retains & attracts talent. You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.

You grow your expertise through learning and professional development.

• Registered BIA Insolvency Counsellor designation required.
• Experience leading, mentoring, and coaching staff, with the ability to support development and drive individual and team performance.
• Strong knowledge of insolvency legislation, rules, procedures, and industry best practices; minimum of five years of related experience preferred.
• Proven ability to effectively prioritize and manage competing demands in a fast‑paced environment while handling multiple tasks with accuracy and attention to detail.
• Flexible and adaptable with the ability to accommodate varying work schedules, including occasional evening hours as required.
• Demonstrated commitment to teamwork, exceptional client service, and producing high‑quality, detail‑oriented work.
• Proficiency in English; ability to communicate effectively with English‑speaking clients and partners both within and outside Quebec and to draft documentation in English.