Service Supervisor

For job posting and application please visit  to apply.

Final date to receive applications: September 7, 2026.

The Supervisor is responsible for leading a team that delivers services in a culturally intelligent and wholistic manner that fosters collaborative relationships resulting in empowerment and the overall well-being for children, youth, and families. Through the monitoring of services being provided and effective supervision of staff, the Supervisor ensures that standards are met in accordance with the Child, Youth and Family Services Act, and other pertinent legislation, Ministry standards and guidelines, and the Agency’s policies, procedures, and best practices, as well as all Service Delivery Protocols.

Clinical:

• Apply a culturally grounded lens in all service decisions.
• Collaborate with Indigenous partners to explore culturally aligned service options and alternatives for complex cases affecting Indigenous children and youth.
• Assess and assign referrals in accordance with the needs of the children, youth, and families.
• Provide trauma-informed, strengths-based, culturally safe case direction.
• Advise staff regarding casework planning, the provision of supports and resources, clinical assessments, etc., regarding the individual needs of each child, youth, and family.
• Conduct ongoing file reviews to ensure culturally safe, accurate, complete documentation that meets legislative, and Agency expectations.
• Participate actively in ceremonies, openings and closings, and cultural gatherings, ensuring staff attendance and engagement.
• Monitor service quality through feedback, program reviews, case audits, and data analysis.
• Review and critically assess information and make decisions regarding court recommendations, admission / discharge of children from care, children being brought to a place of safety, as well as other emergent and planned service decisions.
• Review progress and outcomes, consult with staff on a regular basis to ensure service users are supported to assess the effectiveness of services provided.
• Work collaboratively with Senior Leadership to provide recommendations for effective changes to service delivery.
• Communicate legislative, policy, and procedural changes promptly to staff and ensure implementation is supported.
• Ensure accuracy and integrity of client data and support development of data-informed decision-making across the department.
• Ensure after-hours coverage is provided appropriately.
• Exercise authority over expenditures and staffing decisions within approved policies and authorized budgets.
• Provide supervisory coverage to other teams as required.

Employee Performance Development:

• Conduct Quarterly Wholistic Reviews (QWR) that includes annual goal setting.
• Foster a culturally safe and supportive work environment that encourages professional development, learning, and reflective practice.
• Provide leadership in developing staff, promoting team collaboration, cultural learning, and strong decision-making.
• Facilitate regular team meetings that incorporate Nation teachings, shared learning, and collaborative problem solving.
• Maintain strong, culturally respectful communication with other members of Agency leadership, Alternative Care providers, volunteers, police, courts, external community groups and agencies, community partners, and Member First Nations.
• Promote staff participation in cultural education, skills development, and sector training to strengthen competence in Indigenous child well-being.

Human Resource Management:

• Promote a safe, healthy, and respectful workplace in alignment with Agency policies and procedures, and the Ministry of Labour, Employment Standards, and Human Rights standards and regulations, as well as all legislative requirements.
• Carry out recruitment,…