Job Description & How to Apply Below
The Finance Department provides financial leadership, advice and support to the Corporation and assists with the delivery of Council’s Strategic plan through its four essential services: accounting services, corporate finance, procurement and revenue management. The department’s main deliverables include audited financial statements, coordination of the annual business plan and budget, treasury and debt management, procurement administration and support, property tax revenue management, and water and wastewater revenue management.
The Revenue Customer Account Specialist (CAS) is responsible for supporting all aspects of property taxation and water/wastewater billing and collection tasks for the Revenue Branch. The Revenue CAS processes, maintains, and analyzes pre-authorized payment programs, mortgage company payments, account adjustments, post-dated cheques, and conducts collection functions. The Revenue CAS maintains master account billing databases for property taxation and water/wastewater by following the corporation’s policies and procedures and prepares adjustments to customer accounts for approval by the Supervisor.
The Revenue CAS records details on customer interactions in the property tax and water/wastewater account profiles, including comments and actions taken for records management.
In addition, this position provides expert customer service to property owners, tenants, developers, lawyers and financial institutions, and is the first point of contact in customer escalation after the City’s Service Barrière team. The Revenue CAS responds to escalated and complex customer inquiries or concerns regarding billing, payments, services and account information and investigates alternative solutions to aid in decision making.
The Revenue CAS acts in accordance with provincial legislation, the City’s by‑laws, guidelines, and policies under the direction of the Supervisor of Revenue.
Key Responsibilities
Process, maintain, and analyze pre-authorized payment programs, mortgage company payments, account adjustments, post-dated cheques, and conduct collection functions.
Maintain master account billing databases for property taxation and water/wastewater.
Record details on customer interactions in the property tax and water/wastewater account profiles, including comments and actions taken for records management.
Provide expert customer service to property owners, tenants, developers, lawyers and financial institutions.
Act as the first point of contact in customer escalation and respond to escalated and complex customer inquiries.
Investigate alternative solutions to aid in decision making.
Act in accordance with provincial legislation, the City’s by‑laws, guidelines, and policies under the direction of the Supervisor of Revenue.
Education and Certifications
Two (2) year College Diploma, preferably in Business, Accounting or Office Administration.
Eligibility for and willingness to obtain the Municipal Tax Administration Program (MTAP) through the Ontario Municipal Tax Revenue Association (OMTRA) (3 units).
Eligibility for and willingness to obtain the Municipal Administration Program (MAP) through the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) (4 units).
Experience
Two (2) years of experience performing the major responsibilities of the position, within an office, accounts receivable and/or billing environment
Property tax and utility billing experience considered an asset.
Knowledge,
Skills and Abilities
Basic knowledge of accounting principles and practices and proficiency in mathematics.
Working knowledge of the Assessment Act and Municipal Act, as well as working knowledge of:
Public administration, municipal finance, and property taxation principles and practices.
Municipal Property Assessment Corporation (MPAC) and Municipal Connect.
Municipal utility billing, collection, and customer service practices.
Knowledgeable in the use of general office equipment, standard office software and property tax, water and wastewater billing software.
Proficient in the use of Microsoft Office Suite software (Excel, Outlook, PowerPoint, and Word).
Demonstrated ability to:
Wo…
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