Banking Centre Leadership - Eastern Ontario

What you’ll be doing

As a member of the Personal and Business Banking team, you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an exceptional client experience and deepening client relationships. As a Manager, Client Advice, you’ll inspire team members to perform at their best, while supporting a "One Team" approach that connects each client with the right advice to meet their financial needs.

• Client experience – Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Deliver the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and managing hard-to-solve issues.
• Empower clients to utilize self-service channels.
• Results driven leadership – Create a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial needs. Support the Banking Centre Leader in monitoring business performance, put action plans in place to close any gaps and work as one team with all partners to increase the banking centre’s overall performance.
• People Leadership – Create a team-oriented, positive and productive working environment by recognizing the contributions of your team. Lead and coach a successful client service and financial services team.
• Advocate CIBC within the community to recruit employees who share and demonstrate our values.

• You put our clients first.
• You engage with purpose to find the right solutions.
• You go the extra mile because it’s the right thing to do.
• You act like an owner.
• You thrive when you’re empowered to take initiative, go above and beyond, and deliver results.
• You are a caring and accountable leader.
• You’re passionate about developing and growing team members’ abilities.
• You’re goal oriented and motivated by accomplishing your goals.
• You’re passionate about people and find meaning in relationships.
• You surround yourself with a diverse network of partners and connect with others through respect and authenticity.

You are a certified professional with current accreditation and good standing.

Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following:
Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH), Wealth Management Essentials (WME); or Certified Financial Planner (CFP).

Competitive compensation, a banking benefit, wellbeing support, employee and family assistance programs, and Moment Makers – our social, points‑based recognition program.

We are committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb

Expected End Date:

Job Location:

Barrie-126 Wellington St. W.S. 109

Employment Type:

Regular
Weekly

Hours:

37.5