Client Service Representative

What You'll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work towards their financial goals.

You’re flexible to work our banking centre hours which may include evenings and weekends and you may be required to work at multiple banking centres within a reasonable travel distance. You’ll be on‑site full‑time.

• Help clients manage their accounts and products.
• Focus on the client experience and make interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client’s shoes.
• Take accountability for client issues, and know when to lean on others to create a better solution together.
• Become a technology expert; introduce clients to our mobile banking applications and help them better manage their banking needs.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do. You’re goal‑oriented and motivated by accomplishing your goals and delivering your best to make a difference. You’re passionate about people and grow your knowledge. You have a strong sense of curiosity and engage with heart and mind.

You care about people and respect different perspectives. You listen to and learn from the experiences of others. Values matter to you, you bring your real self to work and live our values: trust, teamwork, and accountability.

• Competitive salary
• Incentive pay
• Banking benefits
• A benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• Moment Makers, a points‑based recognition program

* Subject to plan and program terms and conditions

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Email:
Mailb CIBC is committed to clarity in its hiring process. All roles posted are opportunities we’re actively recruiting for unless otherwise stated. You must be legally eligible to work at the specified location. You may be asked to complete assessment tests. We use AI tools in the recruitment process.

Barrie, 23 Mapleview Drive, W

Regular

25 hours per week

• Authenticated Chats
• COINS systems
• Customer Service
• Digital Literacy
• Financial Processing
• Online Banking
• Organizational Efficiency
• Teamwork