Client Service Representative

What You ll Be Doing

As a member of the Personal and Business Banking Team, you ll work in a fast‑paced banking center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you ll answer questions, assist with transactions, and proactively connect clients with the right team members. You re flexible to work banking‑centre hours which may include evenings and weekends, and to work at multiple banking centres within reasonable travel distance.

You ll work on‑site full‑time.

• Client engagement – help clients manage their accounts and products, focusing on the client experience and making interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – listen, ask questions, and put yourself in the client s shoes. Act like an owner by taking accountability for client issues and know when to lean on others to create a better solution together.
• Leveraging technology – become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

• You put our clients first and engage with purpose to find the right solutions.
• You re goal‑oriented and motivated by accomplishing your goals.
• You re passionate about people and enjoy building diverse relationships.
• You love to learn, are curious, and grow your knowledge.
• You engage with your heart and mind, caring about people and respecting different perspectives.
• Values matter to you; you live our values of trust, teamwork, and accountability.

• Competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and Moment Makers, a points‑based recognition program.
• Modern spaces and technology that bring together great minds to create innovative solutions.
• A culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated to investing in your growth.

• CIBC is committed to creating an inclusive environment for all team members and clients.
• All roles posted are actively recruiting, unless noted otherwise.
• You must be legally eligible to work at the specified location and, if applicable, have a valid work or study permit.
• We may ask you to complete attribute‑based assessments and other skills tests (simulation, coding, French proficiency).
• We use artificial intelligence tools during recruitment.

Barrie – 23 Mapleview Drive, W

Regular

25

• Authenticated Chats
• COINS systems
• Customer Service
• Digital Literacy
• Financial Processing
• Online Banking
• Organizational Efficiency
• Teamwork