Collections Specialist

Position: Northlake Financial Collections Specialist
Become a Collections Specialist at Northlake Financial in Barrie, ON, where customer engagement meets effective repayment solutions.

Your role will focus on managing delinquent accounts and educating customers.

This position prioritizes customer service and requires a proactive approach to problem-solving. You will be responsible for developing repayment strategies, negotiating payment arrangements, and ensuring compliance with industry standards. This is an on-site role, emphasizing the importance of direct communication with clients.

Key Responsibilities:

• Develop tailored repayment strategies for delinquent clients

• Initiate contact with past-due customers for collection

• Consistently meet performance metrics and targets

• Document all customer interactions in the collections system

• Evaluate account risks and process according to policies

Requirements:

• Flexible hours availability including evenings and weekends

• 1-2 years’ experience in a financial or collections role

• High school diploma or equivalent educational background

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

Assist customers in repayment while excelling in a target-driven environment at Northlake Financial.
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