Bilingual Customer Collections Specialist

Become a Bilingual Customer Collections Specialist with Northlake Financial in Barrie, ON, and help clients manage their financial obligations. Leverage your fluency in French and English to support customer repayment processes.

As a vital member of the collections team, you will guide French-speaking customers through financial arrangements while demonstrating problem-solving abilities and strong service orientation. This role emphasizes independent judgment and integrity in all interactions.

Key Responsibilities:

• Manage late-stage accounts and devise payment strategies

• Educate customers on repayment processes with professionalism

• Initiate communication with customers who have overdue accounts

• Ensure compliance with regulations in collection practices

• Accurately document all customer interactions

Requirements:

• Fluent in both French and English necessary

• 1–2 years' experience in collections or financial roles

• Strong written and oral communication skills

• Ability to maintain confidentiality and discretion

• Excellent time management and organizational skills

Apply your skills in a results-driven environment at Northlake Financial in Barrie and drive customer success.