Relationship Manager, Business Markets

Responsibilities

• Provide business and financial advice and manage a portfolio of high-value small business clients
• Help clients start, manage, and grow their enterprises
• Represent RBC as an ambassador to the local business market
• Develop new business through external marketing and client acquisition
• Deepen client relationships and deliver tailored, value-added financial advice
• Proactively contact clients, conduct client discovery, and understand changing needs and satisfaction
• Plan and prioritize client and market activities
• Identify opportunities and introduce clients to RBC partners for business and personal financial needs
• Manage risk and exercise due diligence in banking procedures
• Champion digital enablement and advocate for RBC mobile and online applications
• Visit clients on-site, as permitted, to understand their business objectives and operations

• Business development, client acquisition, and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
• Proven track record in exceptional client relationship management
• Excellent communication, time management, and organizational skills
• Credit skills and knowledge, including understanding of risk assessments, financial analyses, credit structuring/solutions, and deal presentations (nice-to-have)
• Completion of the Commercial Banking Advisor training program, or previous experience as a small business owner or in a similar field (nice-to-have)
• Good knowledge of a broad array of business and personal financial products and services (nice-to-have)

Demonstrates expertise in business development and client relationship management, with a strong focus on delivering tailored financial advice and managing a diverse portfolio of small business clients. Proficient in risk management and advocating for digital financial solutions.

• Business Development
• Client Acquisition
• Client Relationship Management
• Risk Management
• Financial Analysis

• Financial Products Knowledge
• Credit Structuring
• Deal Presentations
• Risk Assessment
• Financial Analysis

• Communication Skills
• Time Management
• Organizational Skills

• Commercial Banking Advisor Training Program

• Small Business Management
• Client Discovery
• Value-Added Financial Advice
• Centres of Influence
• Market Activities

• RBC Mobile Applications
• Online Banking Applications