Branch Operations Assistant

What is the opportunity?  The RBC Dominion Securities Management team located in Collingwood is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

Job Description  What is the opportunity?  The RBC Dominion Securities Management team located in Collingwood is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.
What will you do?
Answer inbound customer service calls, provide entry-level troubleshooting and redirect phone calls when appropriate.
Identify order issues and determine appropriate course of action for effective resolution.
Obtain initial loss information from customers and begin claims processing.
Address minor coverage issues, resolve minor complaints, and ensure all customer communication is clearly documented.
Provide attentive and accurate service to clients and respond to their needs
What do you need to succeed?  Must-have   Meticulous attention to detail and excellent time management skills
Exceptional written and verbal communication skills in customer service and providing solutions
Strong Microsoft Office skills
A professional approach to all situations to create a positive working environment
Ability to complete duties independently seeking out own answers and solutions
Nice-to-have   Canadian Investment Regulatory Exam, CIRE
Knowledge of RBC Dominion Securities’ systems and procedures, an asset
Experience in the securities industry is an asset
What’s in it for you?  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services

Job Skills  Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software
Additional Job Details   Address:  1 1 ST:

COLLINGWOOD
City:  Collingwood
Country:  Canada
Work hours/week:  37.5

Employment Type:

Full time
Platform:  WEALTH MANAGEMENT
Job Type:  Regular

Pay Type:

Salaried
Posted Date:  
Final date to receive applications:

Note:

Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay Range  The expected pay range for this position is:
$40,000.00 - $55,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program…