Location: Huntsville
POSITION:
Housekeeping Supervisor
DEPARTMENT:
Housekeeping
Position Summary
The Housekeeping Supervisor position will conduct inspections of guest rooms and public areas. The Supervisor will be responsible for ensuring room attendants clean rooms in accordance to the room cleaning standards. The supervisors will work closely with the Housekeeping Manager and become a primary resource for them. The Housekeeping Supervisor will work closely with the Engineering Team by reporting any deficiencies and ensure tasks are completed.
Duties & Responsibilities
Recognizes and greets all guests and team members first
Provides responsive and empathetic service to guests and colleagues
Responds in a timely manner to any and all guest concerns ensuring guest needs are met and followed-up as required
Is comfortable with and adheres to Housekeeping Standard Operating Policies in place
Acts as a role model for others. Demonstrates professional work habits, a commitment to quality service, excellent grooming and effective cooperation
Ensures inspections of guest rooms and public areas, carpets, exterior windows & patios
Ensures VIP, Special Guests & Owners Units are inspected
Liaison with Engineering & Front Office to ensure preventative maintenance FF&E placement/repair & special projects are completed to standard
Adheres to hotel policies and procedures including the promoting and participation in Health and Safety, Environmental and Guest Service initiatives
Pass on guest lost and found to Housekeeping Office
Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.
Must have cell phone or radio when leaving the office to ensure communication with the Housekeeping department.
Must complete room inspections and update the rooms charts at end of day
Complete all other duties as assigned
Qualifications:
Guest oriented with a sincere, helpful, caring and friendly personality
Able to work well with others
Pays precise attention to detail, order and cleanliness
Has exceptional energy, flexibility, organizational skills and professionalism
Has effective communication skills (verbal, listening, writing)
Has exceptional phone manner
Able to maintain composure and objectivity
Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require
Ensure the highest level of guest satisfaction
Deals effectively with any guest comments and or / complaints
Education & Experience
Previous housekeeping experience in a hospitality setting preferred previous room attendant
High school diploma an asset
Valid Ontario “G” class license preferred with a clean driving record
Physical Aspects of Position (include but are not limited to):
Able to move up and down stairs occasionally
Able to work outdoors in seasonal temperatures
Able to drive at night
Able to lift, carry & move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds
Visa Requirements:
Must be eligible to work in Canada.
The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.
Benefits and Employee Perks are available
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