Guest Service Agent

Job Type: Part-Time / Full-Time
Wage:
Start: $17.60 520 Rate: $17.69 1-Year Rate: $19.65

As a Guest Services Agent, you are the first person our guests see and play an important role in creating a comfortable and memorable gateway experience. You will receive, check in, and check out hotel guests and respond to inquiries.

• Have a smile and patience for everyone you meet, and are willing to go the extra mile to satisfy guests
• Are empathetic and have a strong sense of urgency to provide solutions
• Can juggle multiple tasks and stay calm under pressure
• Are detail oriented and work well with computers
• Benefit from working flexible hours, evenings, and weekends

• Full benefits package for full‑time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

• Makes and confirms reservations via telephone, online and in person
• Proactively responds to guest needs; answers inquiries pertaining to hotel services, the casino, and local activities
• Handles guests concerns with tact, and seeks assistance as needed
• Observes and reports any security issues to a supervisor or appropriate party

• Three years banquet experience in the hotel conference/hospitality industries
• Two years supervisory experience
• Post‑secondary education in Hospitality or related field
• FOOD SAFE Level 1 or equivalent Certificate is an asset
• Ability to stand for long periods of time
• Ability to lift up to 50 pounds

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.