Guest Service Attendant; Rama

Description Position at Casino Rama Resort Job Type: Full-Time/ Part‑Time Wages:
Start Rate: $17.60; 520 Hour Rate: $17.69; 1 Year Rate: $19.65

The Position provides hotel guests with exceptional hospitality service while performing valet service, bell desk service and assisting with requests in a professional manner and according to standard operating procedures.

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Pension plan benefits
• Employee-driven recognition program

• Represent as the first point of contact with guests; greet and acknowledge all guests using exceptional customer service and guest name.
• Maintain a high level of professionalism, positive demeanor and service etiquette at all times.
• Offer valet services, explain terms of use and service, complete vehicle inspections and distribute valet parking tickets.
• Park and retrieve guests’ vehicles to and from the designated valet parking area ensuring safety and security procedures are followed all times.
• Control traffic flow; keep emergency lanes transparent; direct guests to appropriate parking areas.
• Offer bell services by assisting guests with luggage; load or unload from vehicle using proper, safe baggage/cart handling techniques; ensure guest safety and avoid property damage.
• Escort guests to their rooms; inform guests of the hotels facilities, hours of operations, and offer to make reservations as appropriate; arrange transportation for guests if needed (taxi, limo).
• Explain proper use of key system to guests and ensure the rooms readiness; report deficiencies; explain operation of room equipment, fire exits and procedures.
• Store luggage in the guest service attendants closet and issue baggage claim check tickets.
• Deliver messages and requested items to guestrooms; assist with wake up calls; assist with checking rooms due to check out.
• Assist guests during check out; transport luggage to lobby or vehicle.
• Respond to automated service order requests within 15 minutes.
• Provide accurate directions to all areas of the Hotel and Casino complex.
• Complete tasks on the shift check list.
• Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers.
• Answer telephone within 3 rings using proper telephone answering techniques.
• Understand and follow safety and emergency procedures and comply with Hotel and Casino policies and procedures; perform all job duties in a safe and responsible manner.
• Keep work areas clean and free of safety hazards, debris and litter.
• Must be able to work outdoors in all weather conditions.
• Must be able to push and pull luggage and cart up to 50 lbs. force; frequent lifting of luggage in and out of vehicle and onto cart.
• Perform other tasks as assigned by management.

• Outstanding customer service experience.
• Serve Play Smart 1 and Play Smart 2 Training.
• Minimum of ten (10) years driving experience.
• Valid Ontario Class G2 drivers license and ability to drive a manual transmission.
• Provide a clean criminal history certificate and a clean drivers abstract on an annual basis.
• Knowledge of Guest is an asset.
• Ability to provide exceptional hospitable customer service to patrons and coworkers.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work well in a fast paced business environment and well under pressure.
• Ability to meet the physical requirements of the position.
• Ability to walk and stand for prolonged periods (regular 8 hour shift).
• Ability to bend to vehicle level and demonstrate ability to reach and twist and stretch safely to enter/exit a variety of guest vehicles.
• Ability to safely bend at waist using proper knee bending and lifting techniques.
• Ability to load and unload scooters, wheelchairs, walkers and luggage using knee bending techniques and upper body strength.