Housekeeping Supervisor

Housekeeping Supervisor

Are you an energetic leader with an appreciation for cleanliness and organization? Do you love working with and guiding a productive team? Are you adaptable and dependable? If so, Gateway wants to hear from you. The Housekeeping Supervisor ensures the day‑to‑day execution and flow of the housekeeping team, supervising quality and efficiency of operations. You will inspire a team to deliver exceptional guest experiences and maintain our high standards.

Casino Rama Resort – Full Time. Annual salary $48,920.

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

• Oversee operations of the Housekeeping Department and ensure departmental productivity objectives and service quality standards.
• Establish and maintain cost‑control system for linen and cleaning supplies inventories.
• Oversee budgeting, ordering and receiving of supplies.
• Inspect and manage the quality of housekeeping services within set timelines.
• Schedule staff according to productivity standards and forecasted occupancy.
• Comply with and report information on housekeeping activities and expenses.
• Communicate with Guest Services on the status of guest rooms.
• Provide training and career development for housekeeping staff.
• Conduct performance evaluations and provide feedback for employees.
• Provide input to the department’s annual budget, monitor and report variances against plan, and keep track of labour costs.
• Comply with Hotel Policies and Procedures for security and emergency procedures.

• Minimum 1 year of experience working in a 3+ star hotel as a Housekeeping Supervisor.
• Previous supervisory experience including scheduling, training, development, performance appraisals and administering disciplinary actions.
• Superior people‑management skills, customer service, conflict‑resolution skills and dedication to customer satisfaction.
• Excellent communication, organizational and problem‑solving skills.
• Committed to results through flexible scheduling, consistent follow‑up and leadership by example.
• Highly productive, energetic, attentive to detail and a positive attitude.

Gateway is a proud equal opportunity employer and dedicates itself to respect, integrity, teamwork and exceptional customer service. We are committed to providing an inclusive and barrier‑free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.