Amusement Service Supervisor at The Rec Room

Elevate guest entertainment experiences at The Rec Room as an Amusement Service Supervisor in Barrie, ON. Lead and support a dynamic team, ensuring top-notch service and operational efficiency.

Cineplex Entertainment is seeking a Service Supervisor to oversee the player team at The Rec Room.

Your role will revolve around guest service, managing maintenance of various entertainment areas, and directing Front of House operations. This position emphasizes coaching, feedback, and maintaining Rec Room standards to enhance guest satisfaction.

Key Responsibilities:

• Oversee Groups & Events for seamless execution

• Ensure all guest areas meet cleanliness and safety standards

• Model and uphold Rec Room values and culture

• Provide training and development to staff

• Resolve customer complaints with professionalism

Requirements:

• 1-3 years of supervisory experience in relevant industries

• Strong leadership and communication skills

• Ability to work flexible shifts, including weekends

• Familiarity with point of sale systems is a plus

• Ability to handle guest services and conflict resolution

Drive memorable experiences at The Rec Room while maximizing guest satisfaction and operational success.
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