Guest Service Attendant Job Barrie area,Rama Ontario Canada,Hospitality / Hotel / Catering

Location: Rama

Description

Position at Casino Rama Resort

Job Type: Part-Time

Wages
:
Start Rate:$17.60 ; 520 Hour Rate: $17.69 ; 1 Year Rate:$19.65

We Provide

Exciting, supportive and fun work environment

Variety of shifts

Opportunity for growth and development

Accumulation of paid time off

Excellent extended health and dental plan options

Pension plan benefits

Employee-driven recognition program

The Position

Provide hotel guests with exceptional hospitality service while performing Valet service, Bell Desk service and assisting with requests in a professional manner and according to Standard Operating Procedures.

Key Responsibilities

Represent as the first point of contact with guests; greet and acknowledge all guests using exceptional customer service and guest name

Maintain a high level of professionalism, positive demeanor and service etiquette at all times

Offer Valet services, explain terms of use and service, complete vehicle inspections and distribute valet parking tickets

Park and retrieve guests' vehicles to and from the designated valet parking area ensuring safety and security procedures are followed all times

Control traffic flow; keep Emergency lanes clear; direct guests to appropriate parking areas

Offer Bell Services by assisting guests with luggage; load or unload from vehicle using proper, safe baggage/cart handling techniques; ensure guest safety and avoid property damage

Escort guests to their rooms; inform guests of the hotel’s facilities, hours of operations, and offer to make reservations as appropriate; arrange transportation for guests if needed (taxi, limo

Explain proper use of key system to guests and ensure the room’s readiness; report deficiencies; explain operation of room equipment, fire exits and procedures

Store luggage in the guest service attendant’s closet and issue baggage claim check tickets

Deliver messages and requested items to guestrooms; assist with wake up calls; assist with checking rooms due to check out

Assist guests during check out; transport luggage to lobby or vehicle

Respond to automated service order requests within 15 minutes

Provide accurate directions to all areas of the Hotel and Casino complex

Complete tasks on the shift check list

Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers

Answer telephone within 3 rings using proper telephone answering techniques

Understand and follow safety and emergency procedures and comply with Hotel and Casino policies and procedures; perform all job duties in a safe and responsible manner

Keep work areas clean and free of safety hazards, debris and litter

Must be able to work outdoors in all weather conditions

Must be able to push and pull luggage and cart up to 50 lbs. force; frequent lifting of luggage in and out of vehicle and onto cart (5-50

Perform other tasks as assigned by management

What You Bring

Outstanding customer service experience

Smart Serve

Play Smart 1 and Play Smart 2 Training

Must have ten (10) years driving experience

Must provide a clean criminal history certificate and a clean driver’s abstract on an annual basis

Knowledge of rGuest is an asset

Must have the skills to provide exceptional hospitable customer service to patrons and coworkers

Must have the ability to communicate effectively, both verbally and in writing

Must have the ability to work well in a fast paced business environment and well under pressure

Must have the ability to meet the Physical Requirements of the position

Must hold a valid Ontario Class G2 driver’s license and be able to drive a manual transmission

Must provide a clean criminal history certificate and a clean driver’s abstract on an annual basis

Ability to walk and stand for prolonged periods (regular work shift 8 hours)

Ability to bend to vehicle level and demonstrate ability to reach and twist and stretch safely to enter/ exit a variety of guest vehicles

Ability to safely bend at waist using proper knee bending and lifting techniques

Ability to load and unload scooters, wheelchairs, walkers and luggage using knee bending techniques and upper body strength

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most…