Supervisor, Guest Services & Rentals - Winter

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

Seasonal

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

• 4-5 shifts a week (weekends required)

The Supervisor, Guest Services & Rentals is a hands‑on leader responsible for supporting the daily operation of Guest Services and Rentals while delivering exceptional guest experiences. This role provides guidance, coaching, and support to frontline employees, ensuring operational excellence, efficient service delivery, and a welcoming environment for every guest. The Supervisor acts as a key resource for the team, helping resolve guest concerns, overseeing transactions and rental processes, and fostering a culture centered on service, teamwork, and fun.

• Lead, coach, and support Guest Services & Rentals team members to deliver exceptional guest experiences, achieve sales and service objectives, and maintain a positive team culture.
• Oversee the daily operation of Guest Services and Rental locations, ensuring appropriate staffing levels, operational readiness, and efficient service delivery.
• Provide ongoing performance management through training, coaching, recognition, and development to support employee growth and departmental success.
• Manage guest transactions for tickets, season passes, lessons, attractions, and rental equipment while ensuring strong cash control practices, reporting accuracy, and operational compliance.
• Act as the primary escalation point for guest concerns, resolving issues professionally and efficiently to maintain a high level of guest satisfaction.
• Ensure all rental procedures are followed, including waiver completion, equipment issuance, DIN settings, inventory controls, and risk management requirements.
• Monitor labour, expenses, inventory, equipment, and operational resources to support budget targets and business objectives.
• Maintain departmental standards, operational procedures, and communication channels while supporting the achievement of resort and departmental goals.
• Support employee onboarding, scheduling, payroll processes, and frontline staffing needs, including participation in recruitment and selection activities.
• Promote a safe, engaged, and productive work environment by delivering training, fostering teamwork, and ensuring compliance with all company policies and legislated requirements.

• Previous supervisory, training, coaching and performance management experience, preferably within guest service and/or rentals settings.
• Excellent customer service, interpersonal and communication skills.
• Experience with handling money.
• Excellent…