Manager Duty; Village Suites; Year-Round

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

Year Round

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

• 5 Shifts per week
• 8 hour shifts between 6:45am to 11:00pm

Manager on Duty is assigned to one of the 4 locations (Westin, Village Suites, Mosaic and Blue Mountain Inn& Resort Homes) Our team of hotel associates work to ensure that our hotel spaces are inviting and comfortable. An inspired leader will work with the team of Front Office and Housekeeping teams to ensure highest possible quality of guest and associate experience.

The Manager on Duty will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures. This role works in close collaboration with the Director of Hotel Operations, Manager of Loyalty and Quality Assurance, Hotel Manager and Hotel Managers of other Resort Hotels to ensure that teams are well aligned daily to meet and exceed all success measures.

• In collaboration with Hotel Manager, establish and manage appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. Actively utilize success measures to guide performance, service & engagement standards.
• Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees.
• Day to day hotel operations that allow for a seamless guest experience. Includes adjusting staffing levels to match business volumes, anticipating guest/group needs, the checking in and out of guests, communication of resort activities and events.
• Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction.
• Support a culture of strong and meaningful communication and recognition of efforts.
• Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates.
• Work closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences
• Participates/Follows/Implements corporate initiatives

• Hotel management, hospitality management or business management diploma / degree
• 2 years' experience within Front Desk or Housekeeping operations
• Excellent communication and
• Proven ability to engage and recognize employees
• Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel…