Horseshoe Resort Guest Services Agent

Become a Guest Services Agent at Horseshoe Resort! In this engaging role, you'll deliver outstanding hospitality to guests while managing check-ins and showcasing resort offerings.

As a key member of our front desk team, you will ensure seamless check-in and check-out processes while addressing guest needs promptly. Your responsibilities will include coordinating with housekeeping for room readiness and handling any guest concerns to foster loyalty. This position requires excellent interpersonal skills, creativity, and the ability to thrive in a team environment while managing multiple tasks.

Key Responsibilities:

• Register and check out guests in a timely manner

• Communicate effectively with housekeeping staff

• Manage special requests and guest issues

• Log in-house guest concerns for follow-ups

• Prepare arrival packages and inventory for the next day

Requirements:

• Passionate about providing exceptional customer service

• Must work weekends, holidays, and varying shifts

• Excellent detail orientation and organizational skills

• Ability to multitask in a fast-paced environment

• Must be eligible to work in Canada

Embrace an exciting career in hospitality at Horseshoe Resort!