Hospitality Front Desk Agent

Position: Hospitality Front Desk Agent Role
Dive into the hospitality industry as a Front Desk Agent at Horseshoe Resort! This exciting position focuses on guest satisfaction and effective hotel operations.

You will be the friendly face welcoming guests to our resort and will handle inquiries, check-ins, and check-outs with professionalism. Alongside coordinating with housekeeping, you'll be responsible for knowing resort amenities and ensuring all processes run smoothly for a memorable guest experience. The ideal candidate is detail-oriented, a creative problem-solver, and works well both independently and as part of a team.

Key Responsibilities:

• Ensure guest check-in and check-out run efficiently

• Balance guest requests with room inventory

• Maintain communication with housekeeping regarding room readiness

• Log guest issues for comprehensive follow-up

• Prepare daily materials for front desk operations

Requirements:

• Strong communication and interpersonal abilities

• Must be organized and detail-focused

• Reliable with punctual attendance is essential

• Capability to handle long shifts standing

• Eligible to work in Canada

Utilize your hospitality skills to create unforgettable experiences at Horseshoe Resort!