Housekeeping Supervisor

Overview

Job Type: Part-Time
Wage: $23.52+

The Gateway to Your Future
Are you an energetic leader with a deep appreciation for cleanliness and organization? Do you love working with and guiding a productive team? Are you adaptable and dependable? If so, Gateway wants to hear from you. The Housekeeping Supervisor ensures the day-to-day execution and flow of the housekeeping team, supervising quality and efficiency of operations. You will inspire a team to deliver exceptional guest experiences and maintain our high standards.

Take your career to the next level with this exciting leadership opportunity.

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

• Oversee property wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundry departments to ensure the achievement of departmental objectives and service quality standards
• Plan, organize and monitor daily activities of the team; lead daily pre shift meetings
• Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget
• Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property wide
• Work closely with all departments within operations, communicating day to day updates and changes
• Support the day-to-day operation of the Housekeeping and EVS offices
• Perform various duties pertaining to inventory control and assist in ensuring equipment, supplies, amenities and linen are well stocked
• Schedule staff according to productivity standards and forecasted occupancy; update schedule changes and prepare daily rosters
• Monitor work order systems ensuring maintenance and cleaning issues are completed for property wide areas
• Manage cleaning assignments using rosters and automated work order systems to ensure staff are properly deployed to accomplish cleaning requirements on each shift
• Update the quality and cleaning status of all areas and ensure LMS accurately reflects the status of guestrooms
• Collaborate with other department managers to achieve company wide goals, resolve issues and promote teamwork
• Respond to customer service issues promptly and professionally; lead by example ensuring team members are providing Diamond service to internal and external guests at all times
• Supervisor performance management, provide coaching and counseling, assist team member with inquiries and concerns
• Participate in recruitment efforts, hiring activities and staff training programs
• Lead a motivating team environment following company “R.I.T.E” values
• Coordinate Lost & Found items ensuring they are properly documented, stored, retrieved and discarded
• Deliver guest requested items to rooms and deliver linen as required
• Assist with coordinating special projects and deep clean schedules
• Maintain a professional appearance as per company grooming policy
• Keep work areas clean and free of safety hazards, debris and litter
• Perform all job duties in a safe and responsible manner
• Perform other related and compatible duties as assigned

• Minimum 2 years experience working as a Environmental and/or Housekeeping Supervisor or higher
• Minimum 2 years’ experience in a related field combined with demonstrated supervisory experience with scheduling, training/development, performance management, etc
• Experience working in a unionized environment an asset
• Proven superior people management skills, customer service, conflict resolution skills and dedication to customer satisfaction
• Possess excellent communication, organizational and problem solving skills
• Must be committed to results through flexible scheduling, consistent follow-up and leadership by example
• Must be highly productive, energetic, attentive to detail and maintain a positive attitude
• Must be able to work Day shift, Afternoon shift and Overnight shift for up to 5 consecutive shifts each week. Must be available to work holidays and weekends
• Must have attained/or have the ability to…